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Home Depot/Citibank website always unavailable!!!!!

One7
Valued Contributor

Home Depot/Citibank website always unavailable!!!!!

Am I doing something wrong? Ive had my HD card for almost a month now and cant ever get onto their CC website to manage my account,  its says Citibank unavailable and has said so since day one three weeks ago. Im afraid I wont be able to pay my account so ill probably have to do so over the phone or by mail, uve tried every avenue, the HD website, citi website and even the HD Application and to no avail. Anyone else having this problem? Help

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Message 1 of 4
3 REPLIES 3
FinStar
Moderator

Re: Home Depot/Citibank website always unavailable!!!!!


@One7 wrote:

Am I doing something wrong? Ive had my HD card for almost a month now and cant ever get onto their CC website to manage my account,  its says Citibank unavailable and has said so since day one three weeks ago. Im afraid I wont be able to pay my account so ill probably have to do so over the phone or by mail, uve tried every avenue, the HD website, citi website and even the HD Application and to no avail. Anyone else having this problem? Help


It is up and running for me, no issues on my end - Firefox, IE8/10.  Not sure if a server cluster is down thereby not allowing you access... then again, others would have posted similar instances.  You may also want to check your browsers and clear all cache/cookies/history.  Are you using Chrome, Safari, IE8/10, Firefox?

Another thing, do not open multiple Citi browser tabs within the same session - i.e. Sears, HD, Shell, CitiCards (at least in IE8), as it tends to lock some security settings within your cookies.  See if clearing your browser history/cookies helps.

Message 2 of 4
One7
Valued Contributor

Re: Home Depot/Citibank website always unavailable!!!!!

I just cleared my history including cache and cookies then tried again but still says the same thing. Ive tried using my home PC both IE8 and Chrome, my work PC chrome, samsung tablet (app and internet) and cell phone. Maybe its just my account and I need to call it in. I searched everywhere on the community and found it nowhere so gave it a chance by posting my own message. Looks like im the only one... ugh very frustrating

EX 810 EQ 805 TU 792 Diners WEMC 15k Chase United Club VS 15k | Hyatt VS 25k | Ritz VI 5k | Frdm VS 6k | CSP VS 5k | Mariott VS 6k | Amzn VS 16k Citi ExecAA WEMC 18k | TYP VS 7k | Costco VS 9k | Hilton Reserve VS 6k | Best Buy Visa 5k BofA Travel VS 30k | Cash VS 41k | Merrill+ VS 46k Barclay Rwds WMC 6k | Hawaiin WEMC 10k | JetBlue WEMC 8k | Aviator S WEMC 6k Amex Plat: NPSL | BCP 8k | SPG 3k WF Rwds VS 9k | Propel World Amex 25k | Dillards Amex 2k BBVA NBA Amex 10k Cap1 GM WEMC 8k | QS Visa 3k | Saks WEMC 9k NASA 30k Discover It 7k | US Bank Cash+ VS 15k | Flex Perks VS 20k ||| Total Rwds VS 12k | SG Rwds 11k | Walmrt MC 8k | Lowes 17k | Bowflex 9k | J Deere 15k | TJ Max 4k | Care 15k | HDepot 20k | Amzn 5k | PPal Extras 8k | Chvron 10k | Macys 15k | JCrew 18k | Marvel 8k | Stash VS 8k | Cabelas 10k | Statefarm 12k | Nordstrom Visa 10k \\\\Gardening since January////
Message 3 of 4
FinStar
Moderator

Re: Home Depot/Citibank website always unavailable!!!!!


@One7 wrote:

I just cleared my history including cache and cookies then tried again but still says the same thing. Ive tried using my home PC both IE8 and Chrome, my work PC chrome, samsung tablet (app and internet) and cell phone. Maybe its just my account and I need to call it in. I searched everywhere on the community and found it nowhere so gave it a chance by posting my own message. Looks like im the only one... ugh very frustrating


Sorry to hear the issue didn't get resolved.  Since it doesn't appear to be working on any device, I may suspect it could be account/profile related.  When you first got your card, did you activate it online without any issues?  It may be a technical issue that may need to be looked into by their online support team.  When I first got my HD CC, the system wouldn't allow me to log in/register due to them placing a period next to my middle initial on the CC which couldn't sync up to my online profile (since the information was keyed incorrectly on the app at the store).  Tech support figured it out, sent new CC (without the punctuation) and then it worked.

 

This is the link that I've used for HD:

 

https://www.accountonline.com/cards/svc/LoginGet.do?siteId=HOMEDEPOT&cm_sp=credit_center-_-frag1-_-c...

 

Hopefully, they'll get you situated.

Message 4 of 4
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