How Do I Redeem Barclays NFL Rewards? - I'm Looping.

[SoulMaster]

All,

I'm having a maddening experience trying to redeem my Barclays NFL Rewards.  Hoping one of you have already figured out a solution.

As simple as I can make it:

1. I had a Barclays Apple before signing up for NFL Rewards from Barclays (it has since been PC'd to Barclaycard Rewards)
2. When I log in to the MyNFLCard site, it redirects me to my Barclaycard Rewards Account by default on barclaycardus.com
3. I can access the NFL Card by clicking on "Click Here to Access a Different Card"
1. This DOES take me to the NFL-branded site
2. The URL is still barclaycardus.com/...
4. When I click on "Reward Points - Redeem Here" on the main screen it takes me to another screen with a "Redeem Now" button in grey.
5. When I click that, it takes me to extrapointsrewards.com/... in a new window.
6. When I click the "Sign In Now" button or the "Sign in to Your Account" link it takes me back to the logon screen at mynflcard.com
7. When I sign in there, it loops me back to barclaycardus.com and my Barclaycard Rewards account.
8. Loop to 2.

I've tried Safari, Chrome and Fox on my Mac, and went to a different computer running windows and tried IE from there.  I get the same exact result every time.  I just want to redeem my 40000+ points for a friggin' statement credit, but the system isn't playing nicely at all.

Does anyone have a work around before I call the Barclays people and try and have them figure out this nonsense?  Needless to say, it's annoying.

Thanks,

-SM

[Anonymous]

Bump

[SoulMaster]

I'm posting a resolution to this, just in case someone else is having problems redeeming Barclays NFL Rewards (or other Barlcays Rewards, for that matter).

I contacted Barclays using secured messaging while logged in to my account and... well, below is the transcript of the messages back and forth.  The short version is that the problem is resolved, I see the Redeem for Statement Credit link, and have redeemed for Statement Credit.

This reads backwards:

Response Customer Service via Email

04/09/2013 05:50 PM

Dear SoulMaster :

Thank you for contacting us regarding your NFL Extra Points Program Visa Platinum. We can certainly address your inquiry regarding the rewards on your account.

Please be advised that we have already closed the case, you may go ahead and start to redeem your points for statement credit online. We apologize for the confusion, and hope that we have been able to clarify the situation.

If you have any other questions and concerns, please reply to this message. 

Sincerely,

Customer Service

Customer SoulMaster via CSS Web

04/09/2013 02:54 PM

It looks like the "redeem points for statement credit" is showing on my account as of this morning. Thank you for fixing the problem.

Should I cancel case number 2XXXXX9 and just redeem the points online?

Response Customer Service via Email

04/08/2013 01:34 PM

Dear SoulMaster :

Thank you for contacting us regarding your NFL Extra Points Program Visa Platinum. We can certainly address your rewards redemption request on your account.

We have forwarded your request to our Rewards Department to manually redeem your points for you. Please allow us 7-10 business days, up to a maximum of 30 days to complete this manual redemption. Also, kindly take note of this case ID number 2XXXXX9 for your reference. We ask for your continued patience and understanding. 

If you have any other questions and concerns, please reply to this message. 

Sincerely,

Customer Service

Customer SoulMaster via CSS Web

04/08/2013 01:20 PM

Thank you for your response. Please let me know if/when there are more details available.

I would like to redeem 42500 points as a statement credit. I believe that would be a $425 statement credit, applying to my 4/3/13 statement.

If you need specific details on which transaction to apply this to: 03/01 03/04 OLEN ...edit out... CA $1,237.00.

Thank you,

SoulMaster

Response Customer Service via Email

04/05/2013 05:32 PM

Dear SoulMaster :

Thank you for contacting us regarding your NFL Extra Points Program Visa Platinum. We can certainly address your inquiry regarding the rewards redemption on your account.

We are sorry to hear that the option to redeem for statement credit is not available online. We have escalated this to the proper department for review. While waiting for the resolution, should you wish to redeem rewards points for statement credit, please reply to this message with the redemption details. We will then submit a request to the Rewards Department to do manual redemption. We apologize for any inconvenience this may cause.

If you have any other questions and concerns, please reply to this message. 

Sincerely,

Customer Service

Customer SoulMaster via CSS Web

04/05/2013 02:40 PM

2 Problems:

Per your instructions, to redeem points for statement credit: "First, select the REDEEM MY REWARDS page from the REWARDS menu. Then, to view eligible purchases and to request a statement credit, select the "Pay with Points" option. "

However, the "Pay With Points" option is not showing up for me. Can you please make it show up?

Additionally, when I click on the "Redeem Now" button under "Experiences, Merchandise and Gift Cards" it loops me back to my Barclaycard Rewards card (it's the card I opened first from Barclays) on the barclaycardus.com page, and won't let me login to the extrapointsrewards.com site.

Thanks,

-SM