@Anonymous wrote:
I am interested in doing a PC from my Platinum card to a QS or QS1. I have had both my Platinum and my QS1 less than a month. I spend heavily on the QS1 because I am working towards showing that I need a CLI. I have not spent any on the Platinum because it has no rewards program. When and how would be the best time to ask for a product change? I realize that it is probably way too early to do so, but how long should I wait before asking? And how do I start the conversation? Do I use the words "product change" or do most people just say something like change or convert. If I could get them both changed to something with no AF and cash back rewards it would be great. What should I shoot for??
Here's a suggestion:
I believe your Plat card (as well as the QS1) is enrolled in the credit steps program. Make some small charges each month on the Plat for the first 4-5 months. Get the credit jump benefit from credit steps. My $500 card became $2,000. Get some useful limit. Then you could go online (chat or secure message) and ask for a conversion to a reward card. If your Plat came with 0 AF, you should be able to convert it to a QuickSilver (0 AF) as I (and many others on this forum) did.
I say 6 months because (1) it gives it some legit backing, i.e. you tried using the card, you love Cap One, and now you want some rewards; (2) get the credit steps benefit without tinkering with the system - it may still work but you never know with them; and (3) you might eventually have to knock the exec office door and you want to show them that you were patient and did try the regular routes.
After 6 months, if the chat or secure message doesn't work then contact exec office through email or social network.
