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I need help urgently.
This is a disputing a dispute case, weird and probably not frequently seen around here.
So I had this $600 transaction in August where a Chinese merchant did not deliver goods, they sent me some fake tracking number, and I filed a dispute with Truist in the beginning of October.
I actually made the payment on the card back in September, because it became due due and I have had this back and forth communication with the merchant, at the end it went nowhere, so I disputed the charge, but the account balance was 0 already.
All of a sudden, today I got a notification that my FICO score dropped 20 points on Experian. I went online and checked the full credit report, and today it went down 20 points, because the whole card now shows as Account in Dispute under FCRA. But the account is open and working (just tried a small PayPal payment). It completely eliminated the payment history, and credit limit, shows account open but no information available.
image: https://imgur.com/9xjThwb
I checked Credit Karma and on Equifax and TU it also shows dispute, but shows payment history and credit limit. TU says "account information disputed by consumer, meets FCRA requirements", but shows $15k limit and payment history.
image: https://imgur.com/fdE9TYc
EQ says "Consumer disputes this account information", also shows 15k limit and payment history, but it somehow says it's "new account" and reports wrong last payment date.
image: https://imgur.com/W9eyXJr
Also both TU and EQ show this change note in history on CreditKarma: "Account information disputed by consumer, meets FCRA requirements."
image: https://imgur.com/8kgF0pb
How would I go about disputing a supposed dispute? I have never disputed the existence of the account with Truist or with credit reporting agency, or even the transaction itself, because I did originate the purchase, but merchant failed to deliver goods, so I filed a claim. I do have a claim number for it. CC department says claim resolved in my favor but there is no statement credit or negative balance on the account, but that's a different thing.
Now I need to get this corrected, for this to show as a regular, open account. It was my highest CL account, I do have
BofA Joint - 5k (06/2017)
Truist - 2k (01/2019)
Truist - 15k (04/2023) now show as disputed account
Truist - 0.5k line of credit
C1 QS - 10k (08/2024)
And a bunch of AU accounts totaling 90k.
I was about to attempt to get C1 VentureX this November, as I was preapproved for it back in August when I got QS (I took it for 0% APR as I had a coming purchase)
So how would I go about disputing a dispute? Because I did not do any FCRA dispute, I just claimed a nondelivery of goods! Now this is haunting me with Experian showing the whole account under dispute and completely erasing CL information, causing my own profile to become much thinner.
I already reached out to Truist this evening, spoke with 3 different people, all of them in Indian call centers, and they had zero knowledge or understanding of what I was talking about. They understood nothing about score, dispute, FCRA, nothing! I tried even fraud line, and same thing!
I don't know what to do, with whom to dispute this? Or should I just report the card as lost so they would reissue me a card with different number which would then show in credit report under new number but with the old history (I know new card would show opening date of the old card because I have account like that).
Any advice, please?
I had the same thing happen.
Credit limit disappeared, account age showed zero, scores dropped a lil
once they finish their investigation and update the dispute status to resolved your scores and reports will go back to normal.
takes a month or so
Step 1: Breath
Step 2: Relax
Step 3: Wait for your existing dispute to process
What happened is that when anything is disputed on an account the bank is required to report it as in dispute. So a single transaction that was never delivered messes up the balance owed which is reportable. The bank has 45, 60, or 90 days to look it over(cannot remember which). In the meantime they have to report that you have disputed something and this will remove the account from the FiCO calculation. That is why you temporarily lost 20 points. Once the dispute is resolved there will be another update and your account will be added back to the mix.
This happened to me years ago. I'm almost positive that I called them to get the dispute remark removed, and for the same reason (my score was lower bc the acct wasn't being factored during the dispute).