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I accidentally pushed two PIF payments to Capital One. I overpaid by a few thousand dollars and don't expect to spend that much more on the card.
What's the best way to get the excess back? Would they be like Amex and just write a check after a month? Should I call or use chat? Is there some website feature I can use?
If you have a credit of more than $1, the lender has to refund you the owed amount within 7 days following a written request. Probably just calling the customer service can have it reversed in no time.
Alternatively, you might also check whether withdrawing as cash would incur any charges -- since they owe you money, it should not cost you any interest charges. You're out of luck if you have withdrawal fees though.
I did call and was impressed with an alert and helpful customer service rep, given the bad things I had heard from other about Capital One. The CSR said an ACH payment would arrive in 5 calendar days.
That said, there was a tremendous amount of background noise at the call center, which is pretty nerve-wracking when giving someone routing and account numbers. I do wish there was a way to handle it over the website.
Hopefully it will all get settled smoothly in a few days. In retrospect, with the noise maybe I should have just asked them to mail me a check.
WTH?
My due date was May 5, and I paid twice by that date. I only asked them to refund one payment.
How can I possibly owe them interest? My payment still hasn't even arrived back at Schwab.
Looks like a phone call is in order.
@CreditInspired wrote:
It looks like they're crediting the interest, not charging interest, or am I looking at it wrong?
It's a $20k CL, and only $19,963.51 is available.
I called and the rep offered a credit of $36.49 towards interest and reset my grace period (to avoid residual interest). The rep said the credit would appear in 3-5 business days. No word on when the money would actually appear back at Schwab checking.
So it sounds good...but I'm still concerned I'll be calling back next week.