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Is anyone else having problems with making payment on Citi?

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Andypanda
Established Contributor

Is anyone else having problems with making payment on Citi?

I have tried sevreal web based forms of making payments on my citi CCs and when I get to select date, it won't let me chose a date other than today. what i did was I used the aute telephone system to schedual a payment for when I wanted, so I am getting the  payment made in time. It is just a pain. Is anyone else having this problem?

Message 1 of 15
14 REPLIES 14
Anonymous
Not applicable

Re: Is anyone else having problems with making payment on Citi?

I have. Are you trying to pay on the same day your statement cut? For me, I believe it was only because it was the same day that my statement cut. I had to wait the next day before making a payment. I like to pay as soon as my statement cuts, even if the statement is not yet available in PDF form yet.

Message 2 of 15
SFLSpotter9210
Valued Contributor

Re: Is anyone else having problems with making payment on Citi?

I just checked my simplicity account and hit make payment then hit the date and it showed a calendar and allowed me to set the date so no problem here. I usually pay several days in advance and soon as I hit enter the payment hits my account which I love. Curious as to why your having a issue keep us in the loop.
NFCU Flagship 32,500 | Penfed PowerCash 8,750 | PENFED GOLD 12,500 | PenFed PL 20,000 | NFCU AMEX Rewards 37,500 | NFCU GoRewards 7,000 | FNBO VISA SIGNATURE 13,700 | Capital One Quicksilver 6,300 | Lowe’s 34,500 | Wells Fargo Propel 19,700 | Barclay1k | Citi premier+ 13,600 | Citi Double Cash 18,800 | Citi Simplicity 10,000 | PNC Core VISA 22,500 | USAA AMEX 13,000 | citi custom cash 11,600 | BB&T Rewards 4,500 | BB&T Bright Card 4,500 | GS Apple 7,500 | Chevron 2,500 | Fico 8 Scores EQ=848 | EX=799 | TU=830scores and CL current as of 03/16/25 AAoA years 24 months | AoOA=18yrs
Message 3 of 15
Anonymous
Not applicable

Re: Is anyone else having problems with making payment on Citi?


@SFLSpotter9210 wrote:
I just checked my simplicity account and hit make payment then hit the date and it showed a calendar and allowed me to set the date so no problem here. I usually pay several days in advance and soon as I hit enter the payment hits my account which I love. Curious as to why your having a issue keep us in the loop.

Try that exact exercise on the day the statement cuts. The calendar might not show and invalid date message appears when you attempt to pay.

Message 4 of 15
pinkandgrey
Senior Contributor

Re: Is anyone else having problems with making payment on Citi?

My statement cut on December 11, and I paid it first thing in the morning on the 12th. No issues for me. I used the mobile app. 

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Message 5 of 15
Anonymous
Not applicable

Re: Is anyone else having problems with making payment on Citi?

I looked back at mine. Statement closed on the 5th. Morning of the 6th, couldn't make a payment. Statement was not ready until later in the day. On the 7th, made a payment. 

Message 6 of 15
SFLSpotter9210
Valued Contributor

Re: Is anyone else having problems with making payment on Citi?

I’ll try that thanks.
NFCU Flagship 32,500 | Penfed PowerCash 8,750 | PENFED GOLD 12,500 | PenFed PL 20,000 | NFCU AMEX Rewards 37,500 | NFCU GoRewards 7,000 | FNBO VISA SIGNATURE 13,700 | Capital One Quicksilver 6,300 | Lowe’s 34,500 | Wells Fargo Propel 19,700 | Barclay1k | Citi premier+ 13,600 | Citi Double Cash 18,800 | Citi Simplicity 10,000 | PNC Core VISA 22,500 | USAA AMEX 13,000 | citi custom cash 11,600 | BB&T Rewards 4,500 | BB&T Bright Card 4,500 | GS Apple 7,500 | Chevron 2,500 | Fico 8 Scores EQ=848 | EX=799 | TU=830scores and CL current as of 03/16/25 AAoA years 24 months | AoOA=18yrs
Message 7 of 15
Andypanda
Established Contributor

Re: Is anyone else having problems with making payment on Citi?

Everything seems ok now on my ipad. Either it was a temp. Glitch or somtwrong with my desktop at the time.

Message 8 of 15
Anonymous
Not applicable

Re: Is anyone else having problems with making payment on Citi?


@Andypanda wrote:

Everything seems ok now on my ipad. Either it was a temp. Glitch or somtwrong with my desktop at the time.


Did your latest statement come out today?

Message 9 of 15
Anonymous
Not applicable

Re: Is anyone else having problems with making payment on Citi?

No issues on making an actual payment, but there were a few days where I couldn't log into my CitiBiz account. Luckily payment isn't due until the 5th, but not being able to log in to schedule it was becoming concerning.

Message 10 of 15
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