my SUB from pre-approved invitation is not matching what CSRs are telling me. short story I was offered 50,000 pts, double the standard 25,000 SUB. I called to confirm after receiving the card, told 25,000 pts. I filed a complaint asking for correction. Have not heard back.
Has anyone else had a similar problem? What was the resolution experience? satisfactory resolution?
The card came in a neat package. Nice enough to distract me from the fact that there was no literature about the SUB. I called and asked and the CSR told me it's the standard 25,000 for a $3,000 spend over 90 days. I let him know I had a personalized invitation, the details (50,000pts for $3,000 spend, 90 days) and he said he was opening a ticket for me. He was one of those reps that is friendly but overeager, repeating things 4-6 different ways. I started getting skeptical when he told me, "you might get an email asking you for the documentation", "you might get a phone call" "you might get mail" scattered throughout the "i'm going to help you" comments he was making. I felt like I was buying a used car so I asked what the standard operating procedure was. I didn't get a straight, standard answer. I was told i might get contacted tomorrow. I might get contacted "later". overall, I might has well have called and said, "my sign up bonus is wrong, here's my documentation. take it if you want. look at it if you feel like it. and let me know if someone feels like doing their job on a Tuesday." it was very frustrating and disappointing. I called back a week and half later and after repeating myself 3 times was told that disputes take 6-8 weeks but that this new CSR would gladly open up another ticket for me just in case I want to wait another 6-8 weeks to call ask about the sign up bonus that ended after 90 days........
What should I do? I was thinking of asking to cancel the card and then sign up in the future....cancelling before earning a bonus so that I only get it once in a lifetime.....didn't look too close but if the policy excludes me not because of earning once in a lifetime but owning the card once in a lifetime then I guess that's not an option.......I just don't understand why I can not get any documentation from them and why no one wants to see the 8 invitations that were sent to clearly stating the bonus. I even got the mail AFTER I had the card for a month. I'm approaching 90 days and am holding off on spending the final $1000 out of principle but really would love feedback from experienced members or those who know the best channels to take this.
