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Master Synchrony Account Closure Thread

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Anonymous
Not applicable

Re: Synchrony closed all of my accounts today

I think you're missing the huge elephant in the room here. If Synchrony gets slapped on the wrist for this, it's just going to result in them not lending to people they don't deem profitable. There is a real simple fix here - don't apply for a bunch of credit if you don't want the risk of being shut down. Additional regulation that will just make it even harder for people who need credit to get credit is not the answer. 

The average US consumer has 2.6 credit cards. Those aren't the people getting shut down. 

Message 150 of 1,099
Anonymous
Not applicable

Re: Synchrony closed all of my accounts today


@Aim_High wrote:

@Anonymous wrote:

The point is that the average person doesn't have 6 cards period, much less 6 with a single issuer...


I disagree that the point is how many cards someone has overall or with a single issuer. While many on My Fico do have more than the average number of accounts, remember that most reputable banks still have a buffer on what is tolerable and acceptable to their risk so that we can't just march into Chase or Bank of America or Wells Fargo and qualify for the levels of credit that Synchrony sometimes approves. 

 

So the real point is ... who allowed (approved) someone to have six cards with a single issuer?  Someone doesn't get six cards without getting approved by the bank's underwriting, or lack thereof.  And who determined what credit limit someone qualified to hold?  Did they?  Or did the bank?  

 

And as pointed out upthread, over a period of time some people may apply for cards with Old Navy, Ethan Allen, Chevron, and Lowe's ... four completely different and apparently unaffiliated business.  Turns out, all four of those are Synchrony cards.  You and I may know about this and know it is buried in the fine print, but it's often invisible to the average consumer.  It's just another card to them until they all get shut down.  (And don't say this only happens to us on My Fico; we're just the ones who are posting about this behavior, so do you really think it's not happening to average Joe Consumer on a lesser level?)  So far in this thread, I haven't seen any evidence of anything that anyone did that was so catastrophic to risk that it merited shutting down huge amounts of their credit all at once.  It was completely avoidable, from the way Synchrony approved the cards as well as they way they cancelled them. 

 

I don't understand defense or justification of this behavior and when banks do this, they should have to answer for it.  The problem is, they know they don't have to answer for it so they victimize consumers in the process due to their carelessness and irresponsible business model.   Consumer protections and underwriting need to be strengthened.


The banks (or specifically Sync) make decisions at the time of application, and may decide, in the current economic climate and with this users history, I am happy given him/her 5 cards with a total CL of [lots].    Now if the user starts being late or shows signs of distress, most of us will understand the lender taking AA.   But the same is true, in my mind, if the economic climate appears bleaker, now I am not so happy about all this potentially outstanding debt, even if the user hasn't yet shown any bad signs.  I don't want to wait for that.

 

And, as an aside, we do see situations where security catches it a little late, and then we see posts "X approved me for 2 cards within 3 days, and then closed 1 (or both) before it even arrived"   Which is certainly annoying but when people spree, what seems OK on day 1 might look risky once inqs and new accounts show up.

 

In other words, accounts and limits aren't given for ever.  Consumers can drop and so can banks.   I still believe that most normal people aren't impacted by this, which is why there hasn't been an outcry.    

Message 151 of 1,099
Guyatthebeach
Valued Contributor

Re: Synchrony closed all of my accounts today

I've noticed from the various threads Synchrony is closing accounts where cardholders had credit exposure of $50k or more with Synchrony. 

 

Has anyone seen accounts closed where the cardholders' exposure was less than $30k?

 

Personally I have 7 cards with a $26k credit exposure. I'm lucky enough to be able to PIF monthly. I only carry a balance when I'm using the promotional APR's. Hopefully Synchrony doesn't close them. If they do, my life goes. 

 

Guyatthebeach

Message 152 of 1,099
Revelate
Moderator Emeritus

Re: Synchrony closed all of my accounts today


@RSX wrote:

"I think the problem is that "normal" people don't have 6 sync cards in the first place to be shut down."

 

Sync went aggressive buying up other lenders over the last 5 years.  I know 2 of the 4 I had were GE and Orchard before Sync took them over.  So it isn't a case of someone voluntarily opening multiple cards with one lender

 

plus they are mostly store cards, so the 'normal' person wouldn't even know who the issuer is or care

 

as I said in my post from Feb - I wouldn't have closed all of them at once.  But once they did it for me I am OK with it.  

I will ensure I never apply for one of their cards again. And this will be easier given that I no longer want store cards anyway


Orchard was actually  Capital One back in 2013 I think it was.  I had one of their cards out of my initial 3 and went through that transition to Cap 1's deep subprime unsecured card.




        
Message 153 of 1,099
Revelate
Moderator Emeritus

Re: Synchrony closed all of my accounts today


@Anonymous wrote:

@Aim_High wrote:

@Anonymous wrote:

The point is that the average person doesn't have 6 cards period, much less 6 with a single issuer...


I disagree that the point is how many cards someone has overall or with a single issuer. While many on My Fico do have more than the average number of accounts, remember that most reputable banks still have a buffer on what is tolerable and acceptable to their risk so that we can't just march into Chase or Bank of America or Wells Fargo and qualify for the levels of credit that Synchrony sometimes approves. 

 

So the real point is ... who allowed (approved) someone to have six cards with a single issuer?  Someone doesn't get six cards without getting approved by the bank's underwriting, or lack thereof.  And who determined what credit limit someone qualified to hold?  Did they?  Or did the bank?  

 

And as pointed out upthread, over a period of time some people may apply for cards with Old Navy, Ethan Allen, Chevron, and Lowe's ... four completely different and apparently unaffiliated business.  Turns out, all four of those are Synchrony cards.  You and I may know about this and know it is buried in the fine print, but it's often invisible to the average consumer.  It's just another card to them until they all get shut down.  (And don't say this only happens to us on My Fico; we're just the ones who are posting about this behavior, so do you really think it's not happening to average Joe Consumer on a lesser level?)  So far in this thread, I haven't seen any evidence of anything that anyone did that was so catastrophic to risk that it merited shutting down huge amounts of their credit all at once.  It was completely avoidable, from the way Synchrony approved the cards as well as they way they cancelled them. 

 

I don't understand defense or justification of this behavior and when banks do this, they should have to answer for it.  The problem is, they know they don't have to answer for it so they victimize consumers in the process due to their carelessness and irresponsible business model.   Consumer protections and underwriting need to be strengthened.


The banks (or specifically Sync) make decisions at the time of application, and may decide, in the current economic climate and with this users history, I am happy given him/her 5 cards with a total CL of [lots].    Now if the user starts being late or shows signs of distress, most of us will understand the lender taking AA.   But the same is true, in my mind, if the economic climate appears bleaker, now I am not so happy about all this potentially outstanding debt, even if the user hasn't yet shown any bad signs.  I don't want to wait for that.

 

And, as an aside, we do see situations where security catches it a little late, and then we see posts "X approved me for 2 cards within 3 days, and then closed 1 (or both) before it even arrived"   Which is certainly annoying but when people spree, what seems OK on day 1 might look risky once inqs and new accounts show up.

 

In other words, accounts and limits aren't given for ever.  Consumers can drop and so can banks.   I still believe that most normal people aren't impacted by this, which is why there hasn't been an outcry.    


This is basically what I was going to say reading this thread, nicely put.

 

Ultimately people and lenders are prepping for a downturn, and if you're doing that as a lender you're reducing your exposure everywhere you can.  Most consumers, even if they have more than the average credit cards, probably aren't hitting the CLI button like a weasel on crack such as we've done in the past here TBH.

 

Taking the OP's example, and seriously thank you for sharing your data points just using your case as an example: 7 tradelines, 86K exposure, not quite sure on use but just paying more than minimum may not be safe in this funky COVID time.  Possibly underutilized tradelines, mortgage in the last two years which might not be affordable (data modeling) and credit card issuers get burned first and Synchrony is more cognizant of that than most.

 

Incidentally for comparison that's almost my identical Chase profile, but Chase has a large deposit base and could set aside something like $8B for additional reserves out of earnings last quarter.  Knock on wood I haven't gotten slapped by them, I doubt I'd be one of the first ones if Chase does start paring back exposure, but never know... on the flipside Chase knows FAR more about me than Synchrony probably knows about anyone, and as such their risk analysis is going to be more comprehensive.

 

Anyway the fact it seems to be large exposure people that are getting whacked, just like Capital One went and whacked people above $30K I think it was a year or two ago, seems pretty consistent from what little I read, thank you @GApeachy  for highlighting that.




        
Message 154 of 1,099
adelphi_sky
Frequent Contributor

Re: Synchrony closed all of my accounts today


@Revelate wrote:

@Anonymous wrote:

@Aim_High wrote:

@Anonymous wrote:

The point is that the average person doesn't have 6 cards period, much less 6 with a single issuer...


I disagree that the point is how many cards someone has overall or with a single issuer. While many on My Fico do have more than the average number of accounts, remember that most reputable banks still have a buffer on what is tolerable and acceptable to their risk so that we can't just march into Chase or Bank of America or Wells Fargo and qualify for the levels of credit that Synchrony sometimes approves. 

 

So the real point is ... who allowed (approved) someone to have six cards with a single issuer?  Someone doesn't get six cards without getting approved by the bank's underwriting, or lack thereof.  And who determined what credit limit someone qualified to hold?  Did they?  Or did the bank?  

 

And as pointed out upthread, over a period of time some people may apply for cards with Old Navy, Ethan Allen, Chevron, and Lowe's ... four completely different and apparently unaffiliated business.  Turns out, all four of those are Synchrony cards.  You and I may know about this and know it is buried in the fine print, but it's often invisible to the average consumer.  It's just another card to them until they all get shut down.  (And don't say this only happens to us on My Fico; we're just the ones who are posting about this behavior, so do you really think it's not happening to average Joe Consumer on a lesser level?)  So far in this thread, I haven't seen any evidence of anything that anyone did that was so catastrophic to risk that it merited shutting down huge amounts of their credit all at once.  It was completely avoidable, from the way Synchrony approved the cards as well as they way they cancelled them. 

 

I don't understand defense or justification of this behavior and when banks do this, they should have to answer for it.  The problem is, they know they don't have to answer for it so they victimize consumers in the process due to their carelessness and irresponsible business model.   Consumer protections and underwriting need to be strengthened.


The banks (or specifically Sync) make decisions at the time of application, and may decide, in the current economic climate and with this users history, I am happy given him/her 5 cards with a total CL of [lots].    Now if the user starts being late or shows signs of distress, most of us will understand the lender taking AA.   But the same is true, in my mind, if the economic climate appears bleaker, now I am not so happy about all this potentially outstanding debt, even if the user hasn't yet shown any bad signs.  I don't want to wait for that.

 

And, as an aside, we do see situations where security catches it a little late, and then we see posts "X approved me for 2 cards within 3 days, and then closed 1 (or both) before it even arrived"   Which is certainly annoying but when people spree, what seems OK on day 1 might look risky once inqs and new accounts show up.

 

In other words, accounts and limits aren't given for ever.  Consumers can drop and so can banks.   I still believe that most normal people aren't impacted by this, which is why there hasn't been an outcry.    


This is basically what I was going to say reading this thread, nicely put.

 

Ultimately people and lenders are prepping for a downturn, and if you're doing that as a lender you're reducing your exposure everywhere you can.  Most consumers, even if they have more than the average credit cards, probably aren't hitting the CLI button like a weasel on crack such as we've done in the past here TBH.

 

Taking the OP's example, and seriously thank you for sharing your data points just using your case as an example: 7 tradelines, 86K exposure, not quite sure on use but just paying more than minimum may not be safe in this funky COVID time.  Possibly underutilized tradelines, mortgage in the last two years which might not be affordable (data modeling) and credit card issuers get burned first and Synchrony is more cognizant of that than most.

 

Incidentally for comparison that's almost my identical Chase profile, but Chase has a large deposit base and could set aside something like $8B for additional reserves out of earnings last quarter.  Knock on wood I haven't gotten slapped by them, I doubt I'd be one of the first ones if Chase does start paring back exposure, but never know... on the flipside Chase knows FAR more about me than Synchrony probably knows about anyone, and as such their risk analysis is going to be more comprehensive.

 

Anyway the fact it seems to be large exposure people that are getting whacked, just like Capital One went and whacked people above $30K I think it was a year or two ago, seems pretty consistent from what little I read, thank you @GApeachy  for highlighting that.


HEre is my problem with banks "prepping" for downturns. All of their "Prepping" should be done upfront. Banks have been around for centuries. They know the cycles. Build your risk profile to withstand guaranteed downturns during the good times.  If your risk profile can withstand X amount of defaults, then don't offer more than X amount of credit. So when the downturn happens, you're not involved in nasty AA on GOOD customers as well as those who MAY pose a risk of default. Again, it is simply BAD risk management to go over your risk exposure in good times, then all of a sudden reverse course potentially harming consumers on the back end. And then to top it off, have a nerve to accept federal bailout or stimulus funds. Like I said, these AAs should NOT be happening to customers in good-standing. So what if a customer is showing stress elsewhere, as long as you're still getting your payments, no action should be taken. A person is more than their credit report. That stress could be temporary, or a mistake, or something else that wouldn't translate to a default for your company. It happened to me when I had no late payments on my credit report and was within a week of getting inheritance funds ready to spend tons of money for points. So, clean credit history and about to funnel money through your bank. And you cut my CL down. WTH? That's bad business. 

 

Markets funtion best on predictability and stability. If a consumer can't depend on a business to be predictable and stable, then what's the point in the relationship? Households are run as businesses as well. You have income/revenue and expenses/bills. When credit lines start getting slashed because of outside market conditions, yet, the household income/revenue hasn't changed, what signal does the bank then send to that household/business? It sends a signal that the bank cannot be trusted and relied upon to be predictable and stable. 

 

We have regulations on checking acccounts right? We can depend on banks to have our money if we decide to withdraw all or some of our money. That is an ironclad contract. I give you money, you give it back when I request it. Why can't that work for credit cards? I sign a contract. At signing you give me a certain amount of credit. If I draw down on that credit, you provide it. I pay the agreed upon minimum payment. This should be iron clad until one of us breaks that contract. Then all bets are off. If I miss a payment, you can decrease my credit limit, charge a fee, or close my account. But if I don't miss a payment, leave my credit line alone. We are still under an unbroken contract. Simple. Again, determine what good-standing means in terms of a customer. Put in that contract that if you are in good-standing, we will leave you alone. If not, we have the right to alter the contract. 

 

I don't see how that business model would be any worse than what banks do now. RIght now it seems as though banks aren't any better at managing credit than consumers are. People shouldn't have to fear AAs from a bank they have had a relationship with and are in good-standing with. That's unecessary stress on the consumer. 

 

Message 155 of 1,099
Anonymous
Not applicable

Re: Synchrony closed all of my accounts today


@adelphi_sky wrote:

We have regulations on checking acccounts right? We can depend on banks to have our money if we decide to withdraw all or some of our money. That is an ironclad contract. I give you money, you give it back when I request it. Why can't that work for credit cards? I sign a contract. At signing you give me a certain amount of credit. If I draw down on that credit, you provide it. I pay the agreed upon minimum payment. This should be iron clad until one of us breaks that contract. Then all bets are off. If I miss a payment, you can decrease my credit limit, charge a fee, or close my account. But if I don't miss a payment, leave my credit line alone. We are still under an unbroken contract. Simple. Again, determine what good-standing means in terms of a customer. Put in that contract that if you are in good-standing, we will leave you alone. If not, we have the right to alter the contract. 

 

I don't see how that business model would be any worse than what banks do now. RIght now it seems as though banks aren't any better at managing credit than consumers are. People shouldn't have to fear AAs from a bank they have had a relationship with and are in good-standing with. That's unecessary stress on the consumer. 

 


The contract you signed clearly stated that credit lines could be changed and the card could be closed by either side for any or no reason.

 

(e.g. Chase: We will post your current credit limit on your monthly billing statement, and may cancel, change or restrict it or your credit availability at any time. )

 

So there is your iron-clad contract.

 

 

And closing a whole slew of cards will EVENTUALLY impact AAoA but not for a long time.   It will potentially impact utilization but that can be fixed quickly by paying off all balances.    And if you can't pay off all balances, well, there's the risk that the bank is worried about!

Message 156 of 1,099
Anonymous
Not applicable

Re: Synchrony closed all of my accounts today


@adelphi_sky wrote:

@Revelate wrote:

@Anonymous wrote:

@Aim_High wrote:

@Anonymous wrote:

The point is that the average person doesn't have 6 cards period, much less 6 with a single issuer...


I disagree that the point is how many cards someone has overall or with a single issuer. While many on My Fico do have more than the average number of accounts, remember that most reputable banks still have a buffer on what is tolerable and acceptable to their risk so that we can't just march into Chase or Bank of America or Wells Fargo and qualify for the levels of credit that Synchrony sometimes approves. 

 

So the real point is ... who allowed (approved) someone to have six cards with a single issuer?  Someone doesn't get six cards without getting approved by the bank's underwriting, or lack thereof.  And who determined what credit limit someone qualified to hold?  Did they?  Or did the bank?  

 

And as pointed out upthread, over a period of time some people may apply for cards with Old Navy, Ethan Allen, Chevron, and Lowe's ... four completely different and apparently unaffiliated business.  Turns out, all four of those are Synchrony cards.  You and I may know about this and know it is buried in the fine print, but it's often invisible to the average consumer.  It's just another card to them until they all get shut down.  (And don't say this only happens to us on My Fico; we're just the ones who are posting about this behavior, so do you really think it's not happening to average Joe Consumer on a lesser level?)  So far in this thread, I haven't seen any evidence of anything that anyone did that was so catastrophic to risk that it merited shutting down huge amounts of their credit all at once.  It was completely avoidable, from the way Synchrony approved the cards as well as they way they cancelled them. 

 

I don't understand defense or justification of this behavior and when banks do this, they should have to answer for it.  The problem is, they know they don't have to answer for it so they victimize consumers in the process due to their carelessness and irresponsible business model.   Consumer protections and underwriting need to be strengthened.


The banks (or specifically Sync) make decisions at the time of application, and may decide, in the current economic climate and with this users history, I am happy given him/her 5 cards with a total CL of [lots].    Now if the user starts being late or shows signs of distress, most of us will understand the lender taking AA.   But the same is true, in my mind, if the economic climate appears bleaker, now I am not so happy about all this potentially outstanding debt, even if the user hasn't yet shown any bad signs.  I don't want to wait for that.

 

And, as an aside, we do see situations where security catches it a little late, and then we see posts "X approved me for 2 cards within 3 days, and then closed 1 (or both) before it even arrived"   Which is certainly annoying but when people spree, what seems OK on day 1 might look risky once inqs and new accounts show up.

 

In other words, accounts and limits aren't given for ever.  Consumers can drop and so can banks.   I still believe that most normal people aren't impacted by this, which is why there hasn't been an outcry.    


This is basically what I was going to say reading this thread, nicely put.

 

Ultimately people and lenders are prepping for a downturn, and if you're doing that as a lender you're reducing your exposure everywhere you can.  Most consumers, even if they have more than the average credit cards, probably aren't hitting the CLI button like a weasel on crack such as we've done in the past here TBH.

 

Taking the OP's example, and seriously thank you for sharing your data points just using your case as an example: 7 tradelines, 86K exposure, not quite sure on use but just paying more than minimum may not be safe in this funky COVID time.  Possibly underutilized tradelines, mortgage in the last two years which might not be affordable (data modeling) and credit card issuers get burned first and Synchrony is more cognizant of that than most.

 

Incidentally for comparison that's almost my identical Chase profile, but Chase has a large deposit base and could set aside something like $8B for additional reserves out of earnings last quarter.  Knock on wood I haven't gotten slapped by them, I doubt I'd be one of the first ones if Chase does start paring back exposure, but never know... on the flipside Chase knows FAR more about me than Synchrony probably knows about anyone, and as such their risk analysis is going to be more comprehensive.

 

Anyway the fact it seems to be large exposure people that are getting whacked, just like Capital One went and whacked people above $30K I think it was a year or two ago, seems pretty consistent from what little I read, thank you @GApeachy  for highlighting that.


HEre is my problem with banks "prepping" for downturns. All of their "Prepping" should be done upfront. Banks have been around for centuries. They know the cycles. Build your risk profile to withstand guaranteed downturns during the good times.  If your risk profile can withstand X amount of defaults, then don't offer more than X amount of credit. So when the downturn happens, you're not involved in nasty AA on GOOD customers as well as those who MAY pose a risk of default. Again, it is simply BAD risk management to go over your risk exposure in good times, then all of a sudden reverse course potentially harming consumers on the back end. And then to top it off, have a nerve to accept federal bailout or stimulus funds. Like I said, these AAs should NOT be happening to customers in good-standing. So what if a customer is showing stress elsewhere, as long as you're still getting your payments, no action should be taken. A person is more than their credit report. That stress could be temporary, or a mistake, or something else that wouldn't translate to a default for your company. It happened to me when I had no late payments on my credit report and was within a week of getting inheritance funds ready to spend tons of money for points. So, clean credit history and about to funnel money through your bank. And you cut my CL down. WTH? That's bad business. 

 

Markets funtion best on predictability and stability. If a consumer can't depend on a business to be predictable and stable, then what's the point in the relationship? Households are run as businesses as well. You have income/revenue and expenses/bills. When credit lines start getting slashed because of outside market conditions, yet, the household income/revenue hasn't changed, what signal does the bank then send to that household/business? It sends a signal that the bank cannot be trusted and relied upon to be predictable and stable. 

 

We have regulations on checking acccounts right? We can depend on banks to have our money if we decide to withdraw all or some of our money. That is an ironclad contract. I give you money, you give it back when I request it. Why can't that work for credit cards? I sign a contract. At signing you give me a certain amount of credit. If I draw down on that credit, you provide it. I pay the agreed upon minimum payment. This should be iron clad until one of us breaks that contract. Then all bets are off. If I miss a payment, you can decrease my credit limit, charge a fee, or close my account. But if I don't miss a payment, leave my credit line alone. We are still under an unbroken contract. Simple. Again, determine what good-standing means in terms of a customer. Put in that contract that if you are in good-standing, we will leave you alone. If not, we have the right to alter the contract. 

 

I don't see how that business model would be any worse than what banks do now. RIght now it seems as though banks aren't any better at managing credit than consumers are. People shouldn't have to fear AAs from a bank they have had a relationship with and are in good-standing with. That's unecessary stress on the consumer. 

 


Cardholders are investments to issuers. Just like mutual funds, stocks, etc. are to workers. When the economy is roaring, it's not unusual to invest in higher risk, higher return instruments. When the economy goes sour, it not unusual to dump those high risk high return investments. 

 

Same with card companies with cardholders. I am a low risk, low return cardholder. During bad times, I'm more likely to avoid AA. During good times, I'm just part of a portfolio that gives them diversification to lower risk. 

 

If you are high risk, high return, you likely will get dumped when times go bad, and likely will get acquired when times get good. 

 

If you don't like CLDs and closures, work towards being a low risk, low return cardholder. And that just doesn't mean having a good score. It can also mean risk you pose with the industry you work in. If you work in the oil industry, that adds to risk right now. 

Message 157 of 1,099
Aim_High
Super Contributor

Re: Synchrony closed all of my accounts today


@adelphi_sky wrote:


Here is my problem with banks "prepping" for downturns. All of their "Prepping" should be done upfront. Banks have been around for centuries. They know the cycles. Build your risk profile to withstand guaranteed downturns during the good times.  If your risk profile can withstand X amount of defaults, then don't offer more than X amount of credit. So when the downturn happens, you're not involved in nasty AA on GOOD customers as well as those who MAY pose a risk of default. Again, it is simply BAD risk management to go over your risk exposure in good times, then all of a sudden reverse course potentially harming consumers on the back end.  ... these AAs should NOT be happening to customers in good-standing.


Exactly, and that was my point.  The faulty underwriting means Synchrony incorrectly calculated their risk, which requires this HUGE whipsaw effect on the back end to correct it at the hint of a downturn.  And consumers are left holding the bag with little to no recourse, because those "contractual terms" they had to agree to for the credit they needed were written by the lender's lawyers and aimed more at protecting the lender's interests than the consumer's.   

 

I'm not suggesting that a regulatory crackdown be implemented such that it shuts out some consumers from getting credit altogether.  The risk parameters need to be fine-tuned so that no single consumer quickly reaches a point of unacceptable risk with little to no warning.


Business Cards


Length of Credit > 40 years; Total Credit Limits >$936K
Top Lender TCL - Chase 156.4 - BofA 99.9 - CITI 96.5 - AMEX 95.0 - NFCU 80.0 - SYCH - 65.0
AoOA > 31 years (Jun 1993); AoYA (Oct 2024)
* Hover cursor over cards to see name & CL, or press & hold on mobile app.
Message 158 of 1,099
Anonymous
Not applicable

Re: Synchrony closed all of my accounts today

I think the worst of it is that they're allowed to close accounts with balances on them. If a consumer can't immediately pay that account off, it can have serious ripple effects on the rest of their profile, potentially getting AA going from other lenders who otherwise wouldn't have batted an eye. That's the first thing that should be changed. Freeze spending and give them X months to pay it off, limit intact for utilization purposes, so they aren't penalized for poor planning on the part of the lender.

Message 159 of 1,099
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