Multiple shipments of the CSR Card

Anonymous · ‎08-26-2016

Anyone else keep getting the chase sapphire reserve card and tracking sent to you? Think I got a 3rd card coming in lol. Apparently it's from all the multiple times I've called the customer service rep to expedite my card in the beginning, and I guess they submitted it multiple times. I also read on Reddit a couple of people had multiple cards sent to them too.

kdm31091 · ‎08-26-2016

Chase was overwhelmed with apps (both the leaked app and the planned one) and people calling every five minutes, stopping into branches to get past 5/24, etc, etc, so it's not surprising it got botched a bit with regard to multiple cards.

Not saying you per se, but people needed to calm down a bit and stop expecting the world. If the rep said the card couldn't be expedited people were calling back 5 or 10 times looking for the answer they wanted. This resulted in the duplicate requests.

I noticed also on reddit there's people literally complaining beause the card was mailed in a plain envelope and not a fancy box. Well, you insisted on it being expedited, right? You aren't keeping the package anyway. Some people are never satisfied. Sorry OP, going off on a tangent

Credit_hawk · ‎08-26-2016

@Anonymous wrote:
Anyone else keep getting the chase sapphire reserve card and tracking sent to you? Think I got a 3rd card coming in lol. Apparently it's from all the multiple times I've called the customer service rep to expedite my card in the beginning, and I guess they submitted it multiple times. I also read on Reddit a couple of people had multiple cards sent to them too.

What was the big rush that you requested it three times? Some of you guys are wild lol.

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Anonymous · ‎08-26-2016

A lot of us (on Reddit) were trying to call in to talk to diff reps to get it expedited. Some said yes some said no from what everyone was reading. So most of us were trying to get around it by trying to talk to someone different to see who will agree to expedite it. I guess the 3 diff reps that said they couldn't actually tried to request it for me and apparently they're all a Slowly coming in now. I didn't know that could happen. Thought their system woukd know once one is sent to not keep sending. But oh well can't blame them we were all wild I'll admit it haha.

redpat · ‎08-26-2016

Lol! Branch officer asked me if I wanted it expedited or regular mail I guess I'm the odd one and said regular mail is fine I'm in no hurry.

It gets here when it gets here, it's not life or death. As in football scoring a TD with excessive celebration, act like you been there and have some class.

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TruBlu · ‎08-26-2016

This is another reason why I love this forum! Great advice from a bunch of down to earth classy guys/gals like Kdm, Credit_hawk and Redpat. Kudos to all of you!

northface28 · ‎08-26-2016

KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.

Anonymous · ‎08-26-2016

@northface28 wrote:
KDM,

It's the culture. Don't get the answer you want? Hang up and call back 100 times until you do or escalate to a higher up. Quite frankly it's ridiculous and I'd blame it on millienials but it's more often older people who should know better on how to conduct themselves instead of being petulant children.

I'm not sure either of those are accurate.

This particular credit-concerned community knows quite well about that "hang up, call again" process via reconning a denied application or request so to me it doesn't mean anyone is petulant or childish. If you know the rules of the game, following the rules to win is just logic in my book.

It's not illegal, unethical, or immoral (most likely), or even unjust so anyone who desires an outcome other than what they initially receive could be driven to this type of behavior if the desire is strong enough.

Anonymous · ‎08-26-2016

I was instantly approved in branch on Monday 8/22. Bank rep asked if I wanted my card expedite, I said sure. He called card services and they said no. I left it alone and have yet to contact Chase. No card yet, no tracking, nothing. It's not a big deal to me but I guess I have everyone who is receiving multiple cards to thank for me not even receiving my card yet.

Anonymous · ‎08-26-2016

That's really too bad. Anytime I see something like this it reminds me how incredibly wasteful we are. Resources are not unlimited.