@Kevin86475391 wrote:
After I posted yesterday I got curious so decided to call Citi and ask why they were sending me a new card. I didn't ask specifically if it was a change from WMC to WEMC, just why in general to see what they would say. LOL, the customer service agent was nice, but didn't seem to have any idea. He was like, "Oh um...it's for some updated plastic." Yep, 'updated plastic' was the reason they gave. You gotta hate that old, out-of-date plastic.
Those poor Citi CSR's. Sometimes I wonder if Citi just tosses them straight into the fire without any training whatsoever. There's times I just feel bad for them. 