@Anonymous wrote:UPDATE: So he called in this morning -- transfered to Risk Unit, all they needed to do was verify that the BT made was done by him and boom, account cleared. It was NOT any kind of detailed review as anticipated.. though it's good to know that the Fraud dept who monitors for odd purchases are SEPARATE from the Risk Dept who apparently verfiy BT's on accounts and place separate holds -- and that Risk is only open M-F!
Good to know! Easy as pie, all set and BT processed.
I didn't want to come across as argumentative earlier, but this is why I shared my experience with Discover... I was nearly certain the issue was only security related and would be easily and quickly remedied!
Sometimes it pays to take a breath, and not assume the worst. 
In any case, I'm thrilled to hear everything has worked out, and actually quite pleased to hear BoA is on top of things! 