Orchard (HSBC Bank) Not Updated On Experian Report

[hawaiitony]

My Orchard card has not been updated since April 2008. They did give me a token CLI of $100 in that time though, so they haven't forgotten me.

[Anonymous]

I just posted a similar question re my HSBC cards. They have not reported my June or July monthly payments yet either.

[jbh]

So, is there anything we can do about this?

Thanks

[Anonymous]

I called them and asked. They claim that they report at the end of each and every month and that they reported my info @ the end of July and have no idea why it is not showing up.

[haulingthescoreup]

Some Orchard/HSBC cards do skip months, sometimes skip two months. They act amazed when you question them, but it sure does get reported here a lot.

I've been OK with my Best Buy card, but it's a store card, and it seems to behave differently: it posts on the statement date, with the statement amount, etc. But the bank cards frequently note the balance that you had on the last business day of the month, and actually report it several weeks later, in the next month.

[jbh]

How frustrating. All I hope is that the balance as of 7/31 is the next to be reported (as promised by one of their "finest" reps named 'jessica')

I just am so tired of them and First Premier. I cannot wait til I feed them to mr scissors. High aprs and annual fees will fill his belly in a few months, hopefully.

[Anonymous]

Ok, so I called again. This time, I was told that they report to all 3 CRAs on the 1st of every month. That they checked my account and my information was sent to the CRAs and that it may take the CRAs up to 60 days to add that information to my CR. I was advised to contact the CRAs. Then they tried to sell me a bunch of products...................... Anyway, it's very odd.

[haulingthescoreup]

Actually, it's just very HSBC. (At least the US version of HSBC.)

[Anonymous]

My Orchard is reporting as of yesterday on EX and TU and it is reporting a balance as of 7/31...

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jbh wrote:
How frustrating. All I hope is that the balance as of 7/31 is the next to be reported

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[jbh]

Nice. Thanks for the heads up.

I am to assume True Credit would have the update shortly? I didn't see it yesterday and I figure it's best to use this instead of ordering more 'live' reports from the cra's

Either way, it's good to know they are showing. I called them yesterday and they gave me the same message (60 day wait for cra's) as the poster above mentioned.