PenFed PC resulted in -12 points on ScoreWatch

[CrdtLrnr]

I recently PC'd from PenFed AMEX Premium Travel Rewards to Platinum Cash Back Visa.  Today I received a ScoreWatch alert, which turned out to be -12 points because of a "new account" added to my EQ report.  Visa account had a date opened of "9/2010".  PenFed converted the account, but failed to use the same date opened on the Visa account as the AMEX (which used to be a Visa until this past spring).  I called PenFed and a CSR told me it was a mistake.  Should be fixed within a week. 

[CrdtLrnr]

On 23 Sep, I sent a follow-up e-mail to PenFed through their website.  A CSR responded today via e-mail that she could not determine if any corrective action had been  taken so far, so she sent an e-mail to the credit department to update the "date opened" information.  She also said this action could take up to 60 days to be reflected on my credit reports.  Amazing.....