I was having issues adding a new Amex card using their website on my desktop computer. As soon as I typed the "3" at the beginning, the message came up that Amex wasn't accepted, and the "Add Card" (or whatever) button greyed out. However, using the iPhone app, I was able to add the card easily.
When you guys say Plastiq won't allow Amex, do you mean that it won't allow you to add the card? Or when you actually make the payment, the transaction is denied? I have a scheduled payment coming up in 2 weeks.
@Anonymous wrote:Here's the response I got back. Amex can only be used with Plastiq for certain transaction categories:
Plastiq is unable to process American Express cards outside of the permitted industries outlined in Section 4.1, Part C of our Terms of Service. If your payment type is unsupported for American Express cards, other payment methods may still be used, including MasterCard, Visa, and Discover payment cards.
For Recipients in the United States, the use of American Express cards is permitted for the following industries: Government, Utilities, Education, Residential Rent and Club Fees and Memberships. So things like mortgage payments, loans, payments of that nature are restricted because of AMEX’s new policy on what payments can be processed through our website.
That last sentence is not what their terms of service says, so I take it that is just the rep's commentary. Later in ther terms it does refer to uncollaterized loans, so if student loans don't fall into the education category I would think something like a federally guaranteed student loan may not be considered uncollaterized, since its guaranteed by the federal government and therefore shouldn't be in the denial category?
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I had no trouble putting mortgage payments on my Amex a few months ago. Even when people started fussing about Amex getting refused I tried and saw no obstacles for me. Now I just got a Hilton Surpass card and it's telling me I can't use Amex to pay this recipient.
Looks like it's going to take longer than I thought to meet this bonus spend.
I was wanting to go back to paying the mortgage via direct draft anyway. It was starting to bug me how much I'd thrown away on Plastiq fees to churn bonuses. Also, adding some more time between my apps wouldn't be a bad thing.
@MrDisco99 wrote:I had no trouble putting mortgage payments on my Amex a few months ago. Even when people started fussing about Amex getting refused I tried and saw no obstacles for me. Now I just got a Hilton Surpass card and it's telling me I can't use Amex to pay this recipient.
Looks like it's going to take longer than I thought to meet this bonus spend.
I was wanting to go back to paying the mortgage via direct draft anyway. It was starting to bug me how much I'd thrown away on Plastiq fees to churn bonuses. Also, adding some more time between my apps wouldn't be a bad thing.
Visa and Amex do not allow mortgage payments via plastiq. Residential rent should still go through fine.