Really Amex!!!

[PrettyGyrl]

So I've used my Amex ED 3 times and yesterday after my iPhone fell in the pedicure tub, which I'm still traumatized about, I go to T-Mobile to call the insurance company, because it's 2015 and I'm sorry I only have a cell phone, which according to AMEX is absurd, and my card is denied! I'm standing there looking crazy trying to figure out why. I finally get the new phone ordered and a loaner phone by using my old stand by BOA. I call AMEX to see why my card was denied. After 4 complete disaster of a call, finally I was informed that they want to make sure it was me using the card. I go over the transactions I made and the CSR is like ok but we need to call you on another phone line to make sure it's you. Are you kidding me??? I just gave you all of my life details, all transactions made, time & price and you don't believe it's me and I'm calling you from a loaner phone, with the same number that's listed on my account. I don't have another phone!!!!!! So I'm told they are going to email me some forms that I must get filled out, take to a bank to get notarized and then send them in!!!!!! **bleep**!!!!!! I'm confused isn't this card the EveryDay Card and that's what I've done used it for very small purchases everyday. I've only bought a coffee, snacks and then yesterday I tried to use it for the phone deductible all within footsteps of my house. Sorry for the rant I'm just livid right now. 

[Anonymous]

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@PrettyGyrl wrote:

So I've used my Amex ED 3 times and yesterday after my iPhone fell in the pedicure tub, which I'm still traumatized about, I go to T-Mobile to call the insurance company, because it's 2015 and I'm sorry I only have a cell phone, which according to AMEX is absurd, and my card is denied! I'm standing there looking crazy trying to figure out why. I finally get the new phone ordered and a loaner phone by using my old stand by BOA. I call AMEX to see why my card was denied. After 4 complete disaster of a call, finally I was informed that they want to make sure it was me using the card. I go over the transactions I made and the CSR is like ok but we need to call you on another phone line to make sure it's you. Are you kidding me??? I just gave you all of my life details, all transactions made, time & price and you don't believe it's me and I'm calling you from a loaner phone, with the same number that's listed on my account. I don't have another phone!!!!!! So I'm told they are going to email me some forms that I must get filled out, take to a bank to get notarized and then send them in!!!!!! **bleep**!!!!!! I'm confused isn't this card the EveryDay Card and that's what I've done used it for very small purchases everyday. I've only bought a coffee, snacks and then yesterday I tried to use it for the phone deductible all within footsteps of my house. Sorry for the rant I'm just livid right now. 

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That's ridiculous.  I know they need to be proactive to stop fraud but sometimes they go a bit too far.  Hopefully it won't take too much time to get the card active again. 

[Anonymous]

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@Anonymous wrote:

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@PrettyGyrl wrote:

So I've used my Amex ED 3 times and yesterday after my iPhone fell in the pedicure tub, which I'm still traumatized about, I go to T-Mobile to call the insurance company, because it's 2015 and I'm sorry I only have a cell phone, which according to AMEX is absurd, and my card is denied! I'm standing there looking crazy trying to figure out why. I finally get the new phone ordered and a loaner phone by using my old stand by BOA. I call AMEX to see why my card was denied. After 4 complete disaster of a call, finally I was informed that they want to make sure it was me using the card. I go over the transactions I made and the CSR is like ok but we need to call you on another phone line to make sure it's you. Are you kidding me??? I just gave you all of my life details, all transactions made, time & price and you don't believe it's me and I'm calling you from a loaner phone, with the same number that's listed on my account. I don't have another phone!!!!!! So I'm told they are going to email me some forms that I must get filled out, take to a bank to get notarized and then send them in!!!!!! **bleep**!!!!!! I'm confused isn't this card the EveryDay Card and that's what I've done used it for very small purchases everyday. I've only bought a coffee, snacks and then yesterday I tried to use it for the phone deductible all within footsteps of my house. Sorry for the rant I'm just livid right now. 

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That's ridiculous.  I know they need to be proactive to stop fraud but sometimes they go a bit too far.  Hopefully it won't take too much time to get the card active again. 

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I'd tell the rep "F that cancel the card now". I have 2 Amex's but if they ever did that to me I'd be gone in a heartbeat.

[SouthJamaica]

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

[Anonymous]

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@thebeckerman wrote:

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

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Lol that's not awkward at all

[NRB525]

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@Anonymous wrote:

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@thebeckerman wrote:

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

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Lol that's not awkward at all

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I'm still laughing about the iPhone falling into the pedicure tub...

[Anonymous]

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@NRB525 wrote:

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@Anonymous wrote:

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@thebeckerman wrote:

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

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Lol that's not awkward at all

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I'm still laughing about the iPhone falling into the pedicure tub...

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LOL! You wouldn't be laughing if it was your phone

[Man-Of-Steel]

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@Anonymous wrote:

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@NRB525 wrote:

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@Anonymous wrote:

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@thebeckerman wrote:

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

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Lol that's not awkward at all

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I'm still laughing about the iPhone falling into the pedicure tub...

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LOL! You wouldn't be laughing if it was your phone

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I blame Apple for this.  They should have made the iPhone waterproof. 

Seriously though, good luck to the OP with getting this straightened out.  I'd be upset as well.

[Anonymous]

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@Anonymous wrote:

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@thebeckerman wrote:

I was sitting in an oral surgeon's chair with my mouth open when the secretary came in and said my Amex credit card had been declined.

Since I had much more available credit than was needed on the card, I was perplexed, but couldn't get involved talking to Amex at the time; had to put it on another card.

When I eventually spoke to Amex later on they said it was because their antifraud department had put a hold on it due to the fact that I'd changed my billing address from home to office a couple of days earlier.

Ridiculous.

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Lol that's not awkward at all

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Same issue with me last month...I change my phone number from home to cell but the number never changed and also I shortened Court to Ct on my address. How is that a fraud alert to them? 

[Anonymous]

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@PrettyGyrl wrote:

I just gave you all of my life details, all transactions made, time & price and you don't believe it's me and I'm calling you from a loaner phone, with the same number that's listed on my account. I don't have another phone!!!!!! 

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I'm confused. What other phone did they want you to call from? This CSR sounds like an imbecile.