Received American Express Card Today - Question About Name?

[Hooosier]

I received my AmEx BCE in the mail today, but where my name is listed on the card it only has my first name.  I'm assuming this is an error on their part?

[NonSufficientFunds]

The card was embossed with the information from the "name as it should appear on the card" box from the application.

If you try requesting the replacement through the automated online tool, you might still get a card with the wrong information.

You should request a replacement card, with the correct information, by calling customer service and explaining the situation. 

[bribro]

Yes. Call them.

[Hooosier]

I called them to request a new card and explained the situation.  I talked to two different people and they both told me that on their end my account was set up with only a first name - no last name at all.  However, on my online account it lists everything with first and last name - strange deal.  They are going to change the name on the account to my actual first and last name and then overnight me my new card.

[jsucool76]

Good luck! I would estimate it takes at least one more phone call after that to get it done xD haha

Too bad your first name isn't "McLovin" or somethin...

Either way, only first name on a credit card? I feel like that would be awesome. haha 

[myjourney]

This happened to someone else about a week ago strange indeed

[Hooosier]

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@jsucool76 wrote:

Too bad your first name isn't "McLovin" or somethin...

Either way, only first name on a credit card? I feel like that would be awesome. haha 

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Now that would be awesome!  Too bad I have just a boring, plain American name!

[revvystoke]

This happened to mine as well. Called to add the correct letter to my last name on the card and they messed it up on the card and online. I had asked them to use the name on my app which was correct.

[john398]

I wonder if Celberties can have just one name on their card, such as Cher

[LS2982]

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@NonSufficientFunds wrote:

The card was embossed with the information from the "name as it should appear on the card" box from the application.

If you try requesting the replacement through the automated online tool, you might still get a card with the wrong information.

You should request a replacement card, with the correct information, by calling customer service and explaining the situation. 

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I'm STILL waiting for my DW's PRG card. 

I would call, but make sure you let them know exactly whats going on, i'm on attempt #3 for my DW's card.