was not happy to find State Farm pulled an HP for an APRD request (outcome: 13.xx to 12.xx...) 
sent them a secured message and they replied agreeing to recode as soft since they had already HP w/i thirty days for a CLI...
hmmm, even if they didn't have a recent HP would have wanted the HP for APRD removed 
Up until this instance, haven't had too much difficulty with them, but am more familiar with CU pulling for APRD not so much a bank.