This is a very touchy subject but I think most of us on this board are educated and culturally aware enough that we realize this is not the actual workers faults but the companies faults. I can tell you this much too- I work for Nielsen TV Ratings and we are afraid that outsourcing might happen to us too. For years they said- no way- we have a hard enough time reaching people to do the ratings, we need indiginous english speakers-but I say this much
If Michael Dell of Dell computers will outsource their call center for tech questions- and just off the tip of my head I would think tech questions can become tricky- what is stopping our company?
Again, this is something that it would take the entire nation to stand up, refuse to use these services- which leaves us w/ what option? I am not advocating not using the phone services based on the nationality of the people, I am basing not using the services because of
1) coroporate greed to drive down costs as low as possible ( I know that is what a co. does)
2) inferior service due to cultural barriers
3) improper training again due to company negligence...
as far as I see it- this is just another symptom of the global economy interdependance on outside markets providing cheaper and labor that is desirable to the corporate shareholders and CEO's and those that advise them.
It is a tough and messy situation...and no easy answer for it except total resistance of the customers- which we know cannot actually happen unless enought people in the entire US would stop using the phone services- which goes back again- our hands are tied!! What if we have a crisis that needs attention now!
No easy answer...that is what I say. I liken it to the same thing that has happened to all the major manufacturing cos that have been outsourced over the years.
Message Edited by netpanther on
11-12-2007 05:45 PM
