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Upgrading from a store card to a Visa/MC is a request for new credit. It's an entirely different product.
heirophant wrote:
I say dispute it with the creditor. The cashier didn't have the knowledge and it was offered to you. You would have been satisfied with the same CL, right? All they were saying was that they were going to put a Visa logo on your card for you. You technically were not asking for new credit IMHO, just accepting an offer to expand the possibilities for use of that same credit.