Just got this weird message from Amex on my gold card:
"We recently approved a transaction on your account. However, it is important that you make a payment on your account soon to continue to enjoy uninterrupted use of your Card."
There's no explanation of what they're talking about or what transaction they are referring to.
There have been no unusual transactions.
I don't have any payment due.
The current balance is modest in proportion to my 'pay over time' balance.
I asked on Chat, and was informed by the representative that it was sent by mistake.
But I wonder.
@FinStar wrote:Was this message sent via email, or did it display on the main splashpage on desktop or mobile app?
Email.
@FinStar wrote:
@SouthJamaica wrote:
@FinStar wrote:Was this message sent via email, or did it display on the main splashpage on desktop or mobile app?
Email.
Definitely odd. On the surface, it appears this might've been a glitch of some sort.
That's what the CSR thought.
You've been SYNCronized
@FinStar wrote:
@SouthJamaica wrote:
@FinStar wrote:
@SouthJamaica wrote:
@FinStar wrote:Was this message sent via email, or did it display on the main splashpage on desktop or mobile app?
Email.
Definitely odd. On the surface, it appears this might've been a glitch of some sort.
That's what the CSR thought.
You mentioned there's a balance on POT in addition to current charges that have not cycled, correct? Not sure if the 'glitch' may have had anything to do with that? This is just hypothetical though. I guess the only odd thing is that if you currently have no payment due, then I can't think of any other logical reason why that email was generated.
My last statement had no balance.
I opted in to 'pay over time' this month, but haven't availed myself of it. There is 1 purchase earlier in the cycle, which would qualify for POT, but I haven't elected to invoke it. [update 11:05 a.m actually I realize that at the time i made the larger purchase, i had elected POT "direct" rather than "select". I've subsequently changed it to "select", but the larger purchase is apparently already registered in the POT column. perhaps this is the problem which invoked this email]
And the website says no payment is due.
Do you think opting in to the 'pay over time' program is what caused this? I can't see any logical reason why it would, but if there's an illogical reason I'd like to know.
@wasCB14 wrote:
I'd assume it was an error unless you have a significant balance on some sort of Amex credit product. When I had a ~$27k minimum payment due in less than a week they were more subtle than that in contacting me.
I have significant balances on 2 other Amex products, zero interest promo balances on 2 business credit cards.