@simplynoir wrote:
@xenon3030 wrote:I received the Cash+ and it got activated. The USBank website still shows it as Connect with its rewards structure. Shall I wait for the next quarter to activate the 5% categories? What is the reward structure if I use this Cash+ now?
Ingore the cosmetic Connect images/text you see your card is a Cash+ card now. You can choose the 5% categories now for immediate use, if you don't you'll earn just the base 1% for any spend on the card
This ^^^ exactly.
It'll take a month or so for the description and graphics to get sorted on your app/online dashboard, but you definitely have a Cash+ at this point. As annoying as it might be, just try to ignore the cosmetic mis-match until they get things sorted in a few weeks.
I'm pleased to read others are still having success with this! 
@UncleB wrote:
@simplynoir wrote:
@xenon3030 wrote:I received the Cash+ and it got activated. The USBank website still shows it as Connect with its rewards structure. Shall I wait for the next quarter to activate the 5% categories? What is the reward structure if I use this Cash+ now?
Ingore the cosmetic Connect images/text you see your card is a Cash+ card now. You can choose the 5% categories now for immediate use, if you don't you'll earn just the base 1% for any spend on the card
This ^^^ exactly.
It'll take a month or so for the description and graphics to get sorted on your app/online dashboard, but you definitely have a Cash+ at this point. As annoying as it might be, just try to ignore the cosmetic mis-match until they get things sorted in a few weeks.
I'm pleased to read others are still having success with this!
Indeed. I honestly expected a little pushback or questioning with getting it done but the whole process was relatively painless. Obviously regarding @xenon3030's experience that was not the case but still got the PC in the end
For me, several rep were saying that the only available option for PC that they were seeing was Altitude Go. Anyway, one of them also recommended that to call back later to see whether PC to Cash+ can be available. So, never giveup and call back!!!
The only pain was a 15min hold time in each call to reach a human.
Fico8: EX~EQ~TU~840 (12 month goal~850).
I have a new data point for Altitude Connect PCs.
After my $95 annual fee posted last week, I called the phone number on the back of my Connect Card. After less than a minute on hold, I was connected to a very pleasant customer service rep. I explained that since I now had the Altitude Reserve card, I was no longer getting enough value out of the Connect to justify the $95 fee. I asked if there were no annual fee cards that I could product change to and was presented with Platinum, Altitude Go, and Cash+ as my choices. I chose to PC to Cash+ (which was the plan from the beginning).
The CSR read off a number of disclosures and confirmed that I understood them. I inquired about the $95 annual fee, and she responded that it would be reversed. The remaining rewards balance would be redeemed and issued as a statement credit. I asked if the card number would stay the same, but she said it would change. She then processed the PC and said that I should receive my new card in 7-10 days.
Day of PC: Website showed my credit limit intact, but my rewards balance dropped to zero with a status of "redeemed".
PC +1 day: Website card graphics reflected the new Cash+ product. Received text message to inform me that I would need to re-enroll in Real Time Rewards. Was able to re-enroll online.
PC +2 days: Redeemed rewards posted as a statement credit. 5% categories available for me to select online. The last 4 digits of the new account number were displayed.
PC +5 days: Received email welcoming me to Real Time Rewards.
PC +6 days: Physical card received in the mail along with 4 other envelopes! Each envelope contained a different disclosure/confirmation (return envelope to destroy metal card; acknowledgement of the PC with explanation of rewards redemption; account number change and advice to update my new number with merchants for auto billing; changes in account terms for FTF fee). Activated card online.
Still in limbo: Annual fee has not yet been reversed. The website still describes my rewards program as Altitude Connect, but I have access to the Cash+ rewards page. I will provide updates when these are resolved.
@UncleB wrote:
@NoHardLimits wrote:
Still in limbo: Annual fee has not yet been reversed. The website still describes my rewards program as Altitude Connect, but I have access to the Cash+ rewards page. I will provide updates when these are resolved.
These are all 'normal' for U.S. Bank... no need to worry.
It took a while for the card description and art to finally get updated on the account dashboard, but it did eventually happen. During this time the account earned the correct rewards regardless of what was showing on the dashboard. It was slightly annoying, but I was so happy to have a second Cash+ I was willing to overlook it, haha. (To be fair, only those of us who closely look at their accounts online would have even noticed, anyway.)
Thanks for the reassurance @UncleB . I'm actually not worried mainly due to the earlier datapoints provided by @simplynoir , @xenon3030 , and yourself. You all imparted pieces of wisdom regarding US Bank's asynchronus product change experience. It is interesting that each of us had slightly difference timing sequences. For example, my card "art" updated in less than 24 hours. But, I'm still waiting on the annual fee refund.
Anyway, I just wanted to "pay it forward" by supplying another datapoint. This thread was very beneficial for reducing my potential anxiety levels.
@NoHardLimits wrote:I have a new data point for Altitude Connect PCs.
After my $95 annual fee posted last week, I called the phone number on the back of my Connect Card. After less than a minute on hold, I was connected to a very pleasant customer service rep. I explained that since I now had the Altitude Reserve card, I was no longer getting enough value out of the Connect to justify the $95 fee. I asked if there were no annual fee cards that I could product change to and was presented with Platinum, Altitude Go, and Cash+ as my choices. I chose to PC to Cash+ (which was the plan from the beginning).
The CSR read off a number of disclosures and confirmed that I understood them. I inquired about the $95 annual fee, and she responded that it would be reversed. The remaining rewards balance would be redeemed and issued as a statement credit. I asked if the card number would stay the same, but she said it would change. She then processed the PC and said that I should receive my new card in 7-10 days.
Day of PC: Website showed my credit limit intact, but my rewards balance dropped to zero with a status of "redeemed".
PC +1 day: Website card graphics reflected the new Cash+ product. Received text message to inform me that I would need to re-enroll in Real Time Rewards. Was able to re-enroll online.
PC +2 days: Redeemed rewards posted as a statement credit. 5% categories available for me to select online. The last 4 digits of the new account number were displayed.
PC +5 days: Received email welcoming me to Real Time Rewards.
PC +6 days: Physical card received in the mail along with 4 other envelopes! Each envelope contained a different disclosure/confirmation (return envelope to destroy metal card; acknowledgement of the PC with explanation of rewards redemption; account number change and advice to update my new number with merchants for auto billing; changes in account terms for FTF fee). Activated card online.
Still in limbo: Annual fee has not yet been reversed. The website still describes my rewards program as Altitude Connect, but I have access to the Cash+ rewards page. I will provide updates when these are resolved.
This is my final follow-up regarding the timing of events for my PC from Altitude Connect to Cash+. During my previous data point update, I was waiting for two more events to take place. These have now occurred.
PC +52 days: All descriptions of the rewards program correctly reflect Cash+ (instead of the mish-mash of Altitude Connect and Cash+).
PC +56 days: $95 annual fee reversal posted (2 statements after the PC date).
Thank you to all who provided reassurances that everything would eventually sort itself out.