It will likely take a month or two for them to update your report with regards to utilization.
The negatives will stay on your report for 7 years unless you can get them to remove the notes for "good will".
Have you spoken with the collections department? They are hard to reach -long wait- on hold, but are pretty good about letting you know the timelines if you ask specifically.
23 Open Bank Cards / 7 Open Store Cards / TOO many inquires / Mid/High 600's