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Upset with Suntrust

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mousefai
New Contributor

Upset with Suntrust

for some reason, suntrust closed my credit card which i had with them for 2 months. 
 
i called them, the fraud department said " i dont have a stable relationship with them"
 
does anyone else have the same problem?
HSBC PREMIER WORLD MASTERCARD- 12000 LIMITS, PENFED- 2500 LIMITS, DISCOVER IT- 10000 LIMITS, CHASE FREEDOM- 3500 LIMITS, USAA MASTERCARD- 6500 LIMITS, CHASE SAPPHIRE- 7000 LIMITS, AMEX BLUE CASH EVERYDAY- 8000 LIMITS, US BANKS VISA PLATINUM- 5000 LIMITS, BARCLAY REWARD- 1500 LIMITS, WELLS FARGO VISA SIGNATURE- 5000 LIMITS, NORSTORM VISA- 5000 LIMITS, SUNTRUST- 1500 LIMITS




Message 1 of 9
8 REPLIES 8
mousefai
New Contributor

Re: Pissed off at Suntrust Bank

for some reason, suntrust closed my credit card which i had with them for 2 months. 

 

i called them, the fraud department said " i dont have a stable relationship with them"

 

does anyone else have the same problem?

HSBC PREMIER WORLD MASTERCARD- 12000 LIMITS, PENFED- 2500 LIMITS, DISCOVER IT- 10000 LIMITS, CHASE FREEDOM- 3500 LIMITS, USAA MASTERCARD- 6500 LIMITS, CHASE SAPPHIRE- 7000 LIMITS, AMEX BLUE CASH EVERYDAY- 8000 LIMITS, US BANKS VISA PLATINUM- 5000 LIMITS, BARCLAY REWARD- 1500 LIMITS, WELLS FARGO VISA SIGNATURE- 5000 LIMITS, NORSTORM VISA- 5000 LIMITS, SUNTRUST- 1500 LIMITS




Message 2 of 9
09Lexie
Moderator Emerita

Re: Suntrust cash back card

@mousefai

Stable relationship? How have you been using the card?
Message 3 of 9
myjourney
Super Contributor

Re: Suntrust Credit Card


@mousefai wrote:

for some reason, suntrust closed my credit card which i had with them for 2 months. 

 

i called them, the fraud department said " i dont have a stable relationship with them"

 

does anyone else have the same problem?


How's your UTL currently and have you applied for any cards within the last 4 months?

Before you app think...
Have you done your research of the CC?
Does it fit your spending?
Do you have a plan for the bonus w/o going into debt?
Can you afford the AF?
Do you know the cards benefits? Is it worth the HP?
Message 4 of 9
mousefai
New Contributor

Re: Suntrust cash back card

i only had the card for 2 months and i pay them very on time on my last statement. i have no clue why they say such a thing..

HSBC PREMIER WORLD MASTERCARD- 12000 LIMITS, PENFED- 2500 LIMITS, DISCOVER IT- 10000 LIMITS, CHASE FREEDOM- 3500 LIMITS, USAA MASTERCARD- 6500 LIMITS, CHASE SAPPHIRE- 7000 LIMITS, AMEX BLUE CASH EVERYDAY- 8000 LIMITS, US BANKS VISA PLATINUM- 5000 LIMITS, BARCLAY REWARD- 1500 LIMITS, WELLS FARGO VISA SIGNATURE- 5000 LIMITS, NORSTORM VISA- 5000 LIMITS, SUNTRUST- 1500 LIMITS




Message 5 of 9
myjourney
Super Contributor

Re: Suntrust cash back card


@mousefai wrote:

i only had the card for 2 months and i pay them very on time on my last statement. i have no clue why they say such a thing..


Something spooked them and sorry it happened to you it could be the new accounts but you would think they would give you a better understanding of whySmiley Sad

Before you app think...
Have you done your research of the CC?
Does it fit your spending?
Do you have a plan for the bonus w/o going into debt?
Can you afford the AF?
Do you know the cards benefits? Is it worth the HP?
Message 6 of 9
mousefai
New Contributor

Re: Suntrust Credit Card

i have not apply any card after this card, but i did apply cards before getting this card. but i dont that effect much.

 

my utl is pertty good, i have like 8 cards total around 60k but i only use like 2k per month.

 

btw, i check my credit report and i dun think they run my credit again recently. so i dun think they hv my newest credit report. 

HSBC PREMIER WORLD MASTERCARD- 12000 LIMITS, PENFED- 2500 LIMITS, DISCOVER IT- 10000 LIMITS, CHASE FREEDOM- 3500 LIMITS, USAA MASTERCARD- 6500 LIMITS, CHASE SAPPHIRE- 7000 LIMITS, AMEX BLUE CASH EVERYDAY- 8000 LIMITS, US BANKS VISA PLATINUM- 5000 LIMITS, BARCLAY REWARD- 1500 LIMITS, WELLS FARGO VISA SIGNATURE- 5000 LIMITS, NORSTORM VISA- 5000 LIMITS, SUNTRUST- 1500 LIMITS




Message 7 of 9
09Lexie
Moderator Emerita

Re: Suntrust cash back card

OP, I split your post to form a new one here. I had to edit the title, but changed nothing else. If you'd like to change the title, click "Options" and then "Edit Message"."


Thank you, 09Lexie~
Message 8 of 9
mousefai
New Contributor

Re: Upset with Suntrust

when i apply the card, i ask the lady is it ok to just get the credit card without having cheking or saving acct. she said is fine and run my application, then it comes out approve.

 

not sure is this the main reason why tho

HSBC PREMIER WORLD MASTERCARD- 12000 LIMITS, PENFED- 2500 LIMITS, DISCOVER IT- 10000 LIMITS, CHASE FREEDOM- 3500 LIMITS, USAA MASTERCARD- 6500 LIMITS, CHASE SAPPHIRE- 7000 LIMITS, AMEX BLUE CASH EVERYDAY- 8000 LIMITS, US BANKS VISA PLATINUM- 5000 LIMITS, BARCLAY REWARD- 1500 LIMITS, WELLS FARGO VISA SIGNATURE- 5000 LIMITS, NORSTORM VISA- 5000 LIMITS, SUNTRUST- 1500 LIMITS




Message 9 of 9
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