I actually try to use them often, but honestly, they haven't came through very well for me. Mediocre at best really. For instance:
I called to see where I can get a particular movie and a police-like video game for my nephew WITHOUT going to Wal-Mart....they emailed me suggesting that Call of Duty was "police-like" and said both were available at WAL-MART.
I had reservation at a nice restaurant at 5:00 and needed to delay the reservation to 7:00...the best they could do was 8:30.
I tried to get them to get me reservation at a restaurant at Downtown Disney one night, and couldn't give me anything. Told me that the wait was 1 hour to be seated and I would have better luck if I just walked in.
This past time, I sat on hold for forever so I hung up.
I haven't really been impressed. BUT, they are really friendly.
@ray8806 wrote:I actually try to use them often, but honestly, they haven't came through very well for me. Mediocre at best really. For instance:
I called to see where I can get a particular movie and a police-like video game for my nephew WITHOUT going to Wal-Mart....they emailed me suggesting that Call of Duty was "police-like" and said both were available at WAL-MART.
I had reservation at a nice restaurant at 5:00 and needed to delay the reservation to 7:00...the best they could do was 8:30.
I tried to get them to get me reservation at a restaurant at Downtown Disney one night, and couldn't give me anything. Told me that the wait was 1 hour to be seated and I would have better luck if I just walked in.
This past time, I sat on hold for forever so I hung up.
I haven't really been impressed. BUT, they are really friendly.
Doesn't matter what concierge service you use, disney reservations are very finicky. You don't speak to the hotel, you speak to disney dining, and it makes it very difficult to figure things out. (Btw, eat at Jiko, it's delicious)
The visa signature concierge has been mixed with me, but since I've gotten the ritz card I use the JP Morgan concierge for everything . Still couldn't get me a reservation for "Be Our Guest" though (my sister's fav disney restaurant) because all the tourists book up disney now, and us florida residents suffer. 