WSJ Made Citi refund 595 fee for Strata Elite

[911gt34life]

Citibank's really terrible honestly a few months ago they were requiring everybody to submit 4506C and locking everybody out their account for weeks 

after the Wall Street Journal made this https://www.wsj.com/personal-finance/credit/citi-new-premium-credit-card-problems-b99f7642 

Citi Sending everyone email saying 

We're pleased to let you know that your account information has been verified, and you're able to use your card. As a valued Citi customer, we're offering you the following for any disruption this may have caused you, which will be processed within 5 business days |• Annual Membership Fee: We're issuing a statement credit equal to the amount of the Annual Membership Fee ($595). If any Authorized User Fee(s) ($75 for each user) were charged to this account prior to the date of this communication, we'll also issue a statement credit in the amount of that fee(s). Please note that you must continue to make at least the minimum payment due on the account by the payment due date on your billing statement. • Welcome Bonus Offer: We will award your welcome bonus offer of 100,000 ThankYou® Points, without the need to meet the spend requirement. Your account must be open and in good standing at the time the points are awarded. We thank you for your patience and understanding through this process. If you have any further questions, please call us at 1-833-888-2168 Monday-Friday 8 am-8 pm and Saturday-Sunday 10 am-6 pm EST. For TTY: We accept 711 or other Relay Service. We truly value your business.

I was totally surprised seeing they are refunding everybody the annual fee almost apply a few months ago dammit ...

[Patient957]

That WSJ article hit them hard.  If they're really doing this for everyone they locked out, then good on them for making things right. 

They sent out the links.  They approved the folks who used them.  It's on them.  They easily could have made the links single use only.  They could have not sent the links in the first place.  They could have just made the online offer 100K for 4K.  So many things they could have done to avoid the ensuing fiasco.

[CreditCuriosity]

surprised.  That is more than generous.  bonus would of been enough but AF back as well? 

[Total_Synergy]

Agreed @CreditCuriosity.  Perhaps Citi's seeming generosity is based on some deeper customer injuries that aren't yet public, and need to be contained...