Weird Credit line increase ending (Shell)

[bdhu2001]

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@bdhu2001 wrote:

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@madmann26 wrote:

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@bdhu2001 wrote:

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@coldnmn wrote:

I suggest calling back and get someone who cares enough to open their eyes. If they still don't see it escalate to the next level. Your the customer and they should be helping not passing it off that they can't see it!

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Thank you. I thought I was being petty for feeling like "really this is your answer." Especially when you consider that for over 16 years, I've always paid off entire balance & have never requested an CLI, in fact, I've verbally been turning CLI down for years. I wouldn't have even asked for the increase if I hadn't discovered that utilization is per card and not just overall.

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With your scores, I wouldn't worry about it honestly.  A few more points won't be a game changer for you.

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Thank you everyone.  I have an update.  Before my rant, since they said they couldn't see the message, I replied in their message center showing they had approved it & asking for an explanation as to why no-one could see their response from their own site.  I also printed off the message, from their message center, and faxed a copy to their customer service center-with the same statement- then I got on here & started the opening post.

I got a call from Shell, approximately 10 minutes ago, saying that I have the requested increase and that they are updating my records. Explanation: because theirs an alert on my account, they had to call the number on file to verify it was me before they did the increase.

Okay, seems like when they had me on-line chat and on the phone (I tried both) they would have been able to see where I was calling from or advise me that they would call.  Instead of giving me the fax number to customer service for me to send a copy of the message.

Anyway, after the e-mail, I'll believe it when I see it on line.

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Final update: I now have the $1200, but even though my e-mail reply asked if there would be a hard or soft pull, it was not mentioned during the call but they did do a hard pull. If I had known they would do a hard pull, I would have chosen getting a gas card that I don't already have.  Mobile or Chevron to give me more options when I'm traveling if I'm going to be hit with a hardpull anyway.  I will not ask for future CLI.  Instead, I'll simply apply to one of their competitors.