Uhh yeah... I would call them back and make sure they understand that I never actually paid them and we need to sort this out so it doesn't come back to bite me later.
I would record that conversation and make certain the CSR identifies him/herself and/or ask for that in writing from Synch.
If this issue goes sideways it could turn into a 30 day late at the very least. A lender just eating $600 for the sake of it doesn't sound right at all, even as screwy as Synch can be. Imagine if this was a $30K Lowes payment!
@Anonymous wrote:Honestly, I'm really not sure what to do. The only way to contact them is by phone and that's what the rep told me today. They have a secure messaging feature in the app, but every time I try to send a message it says the message couldn't be sent. There isn't even a balance for me to pay since my account still shows the October auto-pay as having successfully posted so all there is to pay is what I've purchased since then.
Guess I'll call them again and see if I can get some clarity / reassurance.
Have you tried using a web browser instead? I've sent messages to them via browser without issue. You can try a browser on a phone, but if you have access to a computer, all the better. Also, if you're attempting to send any attachments, try without those and see if that helps.
Since they're not giving you a way to make a payment, I would use some other method, i.e., my bank's bill pay, to push a payment through. That way you're covering all your bases. This is clearly a mistake--and I can't imagine it will NEVER get noticed. When it does, you're likely to suffer for their error. It is Synchrony, after all.
@Anonymous wrote:I don't believe there's any other way of accessing your Venmo Card account outside of the app — everything I've found just points you back to the app (which is frustrating).
That said, I just called them a fourth time and this time I was told that EVENTUALLY my account balance will update to reflect the failed payment...but they don't know when since it should've updated by now. When I asked what I should do, they just said to keep checking my account and to pay the $600 once the balance updates...
Never seen a bank be more apathetic about getting money someone owes them.
I definitely would *not* do what they said, I would make a payment through my bank account's bill pay. You don't need to access your Sync account; just use your bank's bill pay, set them up as a payee, and fire off a payment. Then you're covered. It may result in a credit balance for a while, until they get things straightened out, but it will NOT end up causing you a late payment fee, a credit limit decrease, a credit report ding, an account closure, etc., and all of these things are likely with Sync, regardless of what the CSRs said or didn't say.
