My Chase is at 2.1k, and it's been there for some time. I have a WaMu at 5.5k and a BofA Amex for 5k. So I'd say "out of whack" does apply to my Chase CL.
I know I can request a CLI, but if I do it WILL be a hard. For as long as I've been on these forums I've only heard of 1 single person who finagled a soft pull from Chase. I just don't think it's worth it. Not that important. If I wanted to help my util% and was willing a hard, I'd just apply for a new card. (and I plan to do so in a month or two, and not from chase) Oddly when I first got the card they were great about auto-CLIs, raising every couple months, but now it's just sitting there.