What does this mean from synchrony bank ?

[AverageJoesCredit]

Thanks for the update!!

[Anonymous]

Super glad that your scores have not been affected so far.
Hope it stays that way.
Thanks for update.

[Anonymous]

This don't make any sense, so credit karma updated and score went up 20 points due to $20k in debt dropping off, states I only owe $4k. I check the closed accounts and it shows closed with the balance but why did my total balance drop? And my usage % didn't go up.

[Anonymous]

Actually they are probably doing bassed of the open cards. Because under a different section it still shows all what I owe.