@IgnatiusReilly wrote:This has been an interesting thread and although thus far everything has been anecdotal, I think the one thing we can all agree on is that Synchrony hasn't exactly covered themselves in glory.
1. The $500 SL to $10k recon makes absolutely no sense.
2. The way Synch is just shutting off cards (assuming cardholder is current, etc.) can be devastating to customers... imagine being in the midst of travel (or settling up at a restaurant) and having to scramble for plan B.
3. Synch has been, it seems to me, stonewalling cardholders trying to find out what the hell is going on.
I get it, if a bank is going to take AA they do it before they stand to lose more and have to do it quickly. If a bar owner tells me he is stopping my bar tab in an hour and throwing me out for good after that, I am drinking double 25 y/o MacCallan until I pass out. I have nothing to lose at that point except consciousness.
Whether it is 1,000 or 100,000 cardholders Synch is going to have some explaining to do. I don't follow social media, so I am curious if those getting cut are expressing their displeasure via Facebook or Twitter. And to be honest, I don't care enough to check.
Beautifully put and I agree.
I get the why ! I don't at all get the How!!!
I think that they are just making it worse by handling their AA's this way.
@Anonymous wrote:I am feeling the same way...I haven't even gotten STARTED with them and they already shut me down...I can't believe that other people that have been with them are going through this as well. I called again and a rep in Fraud Prevention told me that "If it were just a 4506-T, they could tell me that. There's nothing confidential about that." Ok, so what is in these letters that you CAN'T seem to tell me? I'm baffled about that...If I don't get a letter by Saturday, I'M CLOSING ALL OF MINE. They told me the SAME THING-"We mailed you out a letter on the 3rd of July." Well, what if I were in the dentist's office, preparing to get my procedure done, and found out too late that my CareCredit card was blocked?
What's funny about all of this-THEY AREN'T SENDING OUT ANY EMAILS, NOR ARE THEY MAKING ANY CALLS....They are simply "BLOCKING AND PASSING." Blocking the accounts, passing the ball to the CSR's who have to deal with the anger. I will keep you posted on my situation; I'll post something by Sunday. If I don't have the letter by Saturday, then you'll definitely know SUNDAY what happened.
Would you please separate your sentences into paragraphs and use spacing between paragraphs? It is very difficult to read your posts when it all runs together. Thanks! 
Sure. I will double space my sentences next time. I didn 't realize that it was that hard to read since no one else said anything about not being able to read it. No problem. Was this better for you? 
@Anonymous wrote:Sure. I will double space my sentences next time. I didn 't realize that it was that hard to read since no one else said anything about not being able to read it. No problem. Was this better for you?
LOL... wiseguy! 
I didn't say anything myself, but if it's not too much trouble it would speed up things considerably. I think it's not that we can't read your text, it just takes longer because there are no breaks.
We're not being 'snarky'... it's just that the stuff you're writing is very useful, and we want to make sure we don't miss any of it. 
