@SPChaser wrote:
@SoCalGardener wrote:
@SPChaser wrote:I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there.
It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.
@SoCalGardener thanks, its now back. Guessing it was some kinda glitch.
You're welcome. 
I'm glad it's back.
@SoCalGardener wrote:
@SPChaser wrote:
@SoCalGardener wrote:
@SPChaser wrote:I've not had to use the feature since a couple of months ago, but I cannot find the live chat option either on the app or site. Has anyone else noticed this? Also, moderators, I did search for this topic and couldn't find a recent posting, but if I missed it, please move query there.
It's there for me on the website, on their 'Contact Us' page, about halfway down; I haven't tried the app. There's no link to copy because it pops up a window within your existing page, sorry.
@SoCalGardener thanks, its now back. Guessing it was some kinda glitch.
You're welcome.
I'm glad it's back.
Me too. One of Amex's best features other than 3x CLIs lol. That way it pays to experience other cc issuers because I thought Chase was it until I had the pleasure of using Amex's chat feature. Not that I have or know of all of what the other banks are offering, it has to be one of the best customer service options out there amongst the premium cards.