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Anyone else having trouble getting FedEx to accept your cards online?

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Anonymous
Not applicable

Anyone else having trouble getting FedEx to accept your cards online?

FedEx has been making me pull my already-receding hair out this week, trying to get them to accept any of my cards to reschedule a delivery. I recently signed up for FedEx Delivery Manager, and am currently expecting an expensive item scheduled for delivery today. Obviously, I didn't want it sitting around on my doorstep, so I tried to reschedule the delivery to the evening hours via Delivery Manager. Everything went smoothly...until I got the message "your credit card was declined, try another". This happened with both my Capital One QS Visa and my PayPal 2% MC.

 

The strange thing is both those cards are completely fine. I verified this by logging on to both sites to check their status - no issues - and by talking to Synchrony via online chat; the CSR verified that there's no issue with my PayPal MC at all and suggested - I agree - that the problem is on FedEx's end. I've contacted FedEx via email twice without a response so far. Smiley Frustrated In the end, I finally decided to have them drop it off at the FedEx Office location nearest where I live for pickup, and that request was successfully processed (so maybe I should just have done that in the first place, right? Smiley Tongue ) (And by the way, I've made purchases successfully with both cards this morning, so I know for a fact now they're fine.)

 

Before anyone asks, I'm positive I entered all the relevant information for each card - full card number, expiration date, CSC, name and billing address - correctly. Or correctly from my perspective. I'm wondering if the FedEx system is one of those that's so blasted persnickety about recording information that if what you enter deviates even a single letter from what they have in their computer, they'll decline you, too bad, so sad. So I was wondering if anyone else has run into trouble like that in the past?

 

P.S. I suspect my mail hasn't even been seen by a human. I specifically noted in my message to them that I'm hearing-impaired and requested contact via email, but they sent an obviously canned response telling me to call them.

 

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2 REPLIES 2
FinStar
Moderator Emeritus

Re: Anyone else having trouble getting FedEx to accept your cards online?

I had no issues with processing a CC payment with FedEx today. Worth noting that in the event two (or third) of perfectly working payment methods were declined, the first thing I would anticipate is an issue on their end, not the CC company.

To avoid hassles, I normally just pick it up at my closest FedEx/Kinkos location since it's usually more convenient rather than having to play trivia, especially if they're having interface or portal issues and waiting on something critical.
Message 2 of 3
Jnbmom
Credit Mentor

Re: Anyone else having trouble getting FedEx to accept your cards online?

I had the same issues.  I tried to sign up for the account and I had to enter a credit card to complete the process.  It would not accept any card, I tried several,  I finally just gave up. This was last week.

 

The reason I was doing it was because I was expecting a rug from overstock, I got delivery notification but guess what it was not delivered.  After 4 phone calls in 2 days,  it turns out they delivered it to my local walmart 😕. Finally got it but **bleep** frustrating.

 

Sorry you are having issues,  but you are not alone.

 

EXP 780 EQ 796 TU 810
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