Bluebird cannot verify info

[Anonymous]

I tried to set up an AMEX Bluebidr account for my mom, who is greencard holder and got her SSN about six months ago. First I tried online to register for a card. At the last step, Bluebird site said that "We cannot verify your information,....". Last night, I bought a temp Bluebird card at local walmart, and when it came to last step of registration, I got the same rejection message. I called BB and they could not see any specific rejection reason. Now I am wondering that it may be that her info is not logged in any credit bureau. 

Can anyone suggest how she could get her info into the credit system? TIA

[IOBA]

If she has not previously applied for credit, she may not have a credit file.

The other thing that may be a factor is that it's a newly issued social security number.

Can you add her as an authorized user on one of your credit cards?  

[Anonymous]

Thanks for your reply. I did add her to one of my AMEX credit cards about two months ago, during which I believe her SSN was asked. Should I wait for a bit longer before I try BB again? Some creidt card issuers don"t even ask for AU's SSN.

[user5387]

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@Anonymous wrote:

I tried to set up an AMEX Bluebidr account for my mom, who is greencard holder and got her SSN about six months ago. First I tried online to register for a card. At the last step, Bluebird site said that "We cannot verify your information,....". Last night, I bought a temp Bluebird card at local walmart, and when it came to last step of registration, I got the same rejection message. I called BB and they could not see any specific rejection reason. Now I am wondering that it may be that her info is not logged in any credit bureau. 

Can anyone suggest how she could get her info into the credit system? TIA

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Bluebird is not a credit card, and verification doesn't necessarily go through the credit bureaus.

There are other databases for verifying SSNs, DL #s, addresses, and so on, and you might try to find out which of these is being used.

[Anonymous]

That is the info AMEX/BB representatives won't tell me about (or more like that they don't know either)

[user5387]

https://www.lexisnexis.com/privacy/for-consumers/request-personal-information.aspx