CAPITAL ONE AND COLLECTION ACCOUNT

[dieselcafe]

I have an Capital One Account that was sent to Collection Agency over a year ago. I just now decided to clean this up so I called Capital One to ask if I could make payments directly them so that I don't have to deal with collection agency. They, Capital One agreed to set a monnthly payment plan with me and they will withdrawl fund from my bank account on the 28th of every month until the debt is paid full. Then my credit report will be updated.

[Anonymous]

Is the CA reporting on your CR?

[dieselcafe]

No, Capital One is reporting and it says: bad debt/ Charge off. I remember receiving letter from a collection agency a few months ago regarding this account also.

[Mythic850]

Do you have the name and number of the person you spoke with? I'm in a similar situation, but everyone at CapOne says they can't help.

[Anonymous]

I would get it in writing before you start making payment.  I dealt with them for about a year and they lied to me 5 times.  They told me they had fixed it and it never was fixed.  GET IT IN WRITING.

[dieselcafe]

I called their backdoor number Cap1: 800-889-9939 (Account Specialist) and spoke to one of the Account Specialist on the phone. She says I would receive a bill regarding the payment every month. I will called them to again today to find out.

[dieselcafe]

I was able to call back and get the name of my account manager.  Dont call the regular Cap One customer service number because many times they can not pull your account up since it was sent to a collection agency. 

This is the number you should call:  Debt Recovery 800-258-9319.

[Anonymous]

dieslcafe--- do you think that phone number will help as a GW over the phone? My dh has 2 late pyments, sent them a GW yesterday but if that back door number will get me somewhere then maybe i cna get luck for them to delete the lates, he has been on time every month for 2 years now, they should be able to, right? you had luck with your issue right?

[dieselcafe]

Momo,

I don't know if we can use that number for GW purpose as I have not tried to ask them for a GW.  we  could always try.

[Anonymous]

I'm debating calling that number about my account since they sold it, I'm terrified about it coming up as a new collection... hopefully I get something in the mail soon about it... or hopefully the CA slacks off long enough that they'll go past SOL (which I doubt since it's got about a year).

I'm so happy to have the Utl off my reports, but I'm terrified at the same time.  I might call that number and see what they can do.  I just rather not have them reopen the darn account on my reports and repost the balance because my scores are so much nicer without them lol