Good morning,
I used to be a Cap One card holder (Credit is much better so closed it due to an AF) and although i never went past due as long as you have, i did have a late payment erased from my credit report. I went back through my history and found an old post i had about calling Cap One and how they erased the late payment from my account and they called the CRAs for me. It also has someone repling on the post how they had a 120 late payment and they called the same number and the Cap One representative erased their late payments as well.
As for a GW. Here is one that i was going to send out but never did due to the phone call working for me. It already has the correct mailing address for Cap One in the letter.
let me know how it goes, and please check out the link!
Robo
Name
Address
City, State Zip
Date (Month Day, Year)
Capital One
Attn: Payment Investigations
PO Box 85642
Richmond, VA 23285-5642
Regarding: Account #
To Whom It May Concern,
I have been a Capital One customer since Month/Year and during that time I have enjoyed my experience with Capital One greatly. I am writing to see if you would be willing to make a goodwill adjustment to your reporting to the three credit bureaus. I have late payments recorded on my credit reports for Month/Year on the above referenced account. Since that time I have been an exceptional customer paying every month on time.
Because of my exceptional payment history over the last YEARS or MONTHS, I would like you to consider removing the negative payment from my credit report. At the time of the late payments, I was EXCUSE HERE. I say that not to justify why the payment was late, but rather to show that the late payment is not a good indicator of my actual credit worthiness. I hope that Capital One is willing to work with me on erasing this mark from my credit reports.
I have been a very happy customer in the past and hope to continue a long relationship with Capital One. With today’s credit industry so competitive, I know how important it is to maintain good relationships with customers. Capital One has been exceptional in my book so far and I highly recommend it to all my friends and relatives. I hope that you will deeply consider my request and prove once again, why Capital One is heads above the rest. I look forward to your reply.
Sincerely,
NAME