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1- Are you sure it's the same collection agency? Debts get sold & shuffled around, and if another collection agency bought it they might be aware it was paid.
2- Your credit report is a good indication that you paid it, but not considered "proof" - do a receipt or banking statement and hopefully check copy to prove that you paid it?
Ok heres the thing i settled with the collection agency 2 years ago they left me alone. 2 years later they are harrasing me again saying no payment was ever made and are threatening to sue. My question is i pulled up my credit report and its saying my balance for this particular debt is $0? Below i have copied and pasted what i am trying to understand it says my high balance is 2000$and payment received was $2337.00 ? So do i owe? Why does my balance say $0??? Balance: $0
Date Updated: 02/28/2013 Payment Received: $2,337 Last Payment Made: 06/13/2015 High Balance: $2,000
Remarks: PURCHASED BY ANOTHER LENDER; TRANSFERRED TO ANOTHER OFFICE Estimated month and year that this item will be removed: 10/2019
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Pay Status: >Charged Off<
Terms: $0 per month, paid Monthly
for 60 months Date Closed: 02/28/2013
The reason it shows a zero balance is because it was “purchased by another lender.” When the original creditor sold the account, it had to report a zero balance because it no longer owns the account.
Do you have anything in writing that shows the account was settled?