Can't view Experian dispute results

[Anonymous]

Got dispute result notification via e-mail this morning. Followed link & entered report #, SSN, etc. Experianonlinedispute came back with "the information you entered does not match the information you entered when you ordered your report." Ended up calling the 714- number after trying both the 800/888 numbers and never getting a human.

On the phone with the transfer from 714- for 25 min. Very nice, but couldn't figure out why I couldnt' view. All my info matches what they have on file, as we went over every aspect on the phone. They can't e-mail me results of the dispute to the e-mail addy on file for whatever reason, despite involving 2 supervisors.

Final recommendation: call the 888-397 number and just "don't press anything"... apparently if you never press any buttons it will eventually tx you to CSR. Well, after 4min 42sec of not pressing anything and it vetting me through the automated system, I got (from a recording of course) "sorry we couldn't help you. Goodbye!"

So how the heck do I get this resolved??? I have never, ever, found the right combo of buttons to speak to a human on either the 888/800 numbers. And now, I have a results that I can't view! And of course, they're only available for FOUR DAYS so unless I can track down, stalk and torture an Experian employee in the next four days to give me my dispute results, I'm SOL.

Any advice? I'd really like to know what may have been updated/deleted/verified so I can proceed.

-ivyalmighty

[Anonymous]

Shouldn't they also mail you something?

Try pushing the "0" over and over until you get to a human or the "#" button over and over. That works for some phone systems.

[Anonymous]

Hello Ivy,

Had same problem.  Nearly impossible to get live human at EX. When I didn't view my results on-line they sent via snail-mail. 2 wks later.   Sucks ! Maybe you will get through to someone who can find their @$$ with both hands. HA HA

[Anonymous]

I asked if they could mail it and they "can't."

I tried pushing "0" last time and got nowhere. Just ended up pushing the 0 hard enough that it practically smashed out the back of the phone.

Also tried saying "Operator" "Customer Service" and "Help" repeatedly. Just ended up with my husband running up and watching the spectacle from the doorway as I stood in the office chair screaming into the phone.

Has anyone EVER gotten through to a human???

[Anonymous]

Do you still have your Ex report number?  The link below is another one you can try to check the status of disputes.  The difference between this link and the one they send you is that it doesn't ask for your investigation ID #.

https://www.experian.com/consumer/cac/InvalidateSession.do?code=STATUSCHECK

I hope this helps. 

[Anonymous]

The status check link tells me "there is no investigation pending for the report number you entered." Of course, that's because the investigation is now COMPLETED. GGGRRRRR

[Anonymous]

That is odd you get that message.  I received an email from experian last week about completed investigation and it still shows me the results from last week using that link.  Have you tried viewing the Ex credit report?  Ex updates the report after an investigation.  You can use the link below to view your report.  If the accounts you investigated are still there, click on the accounts that you disputed and usually if verified it will say something like "updated as of March 2008".  If the account is no longer there I would say it was deleted.

 https://www.experian.com/consumer/cac/InvalidateSession.do?code=DISPUTE&channel=8348

Eventhough it has dispute in the link you can view and dispute your credit report through this link.

[Anonymous]

Experian Disputes 800-493-1058. You will need your credit report file number to talk to a person before you call.

[Anonymous]

After entering report #, the automated eventually told me "the customer service agents at Experian cannot tell you anything more than what is stated in the results of your dispute online" or something to that effect. So, it basically barred me from talking to a human and then hung up on me.

This is amaaazing.

[dragnldy]

I found this on another thread.  Used it a couple weeks ago, even though I had to do it twice.  But I did finally get hold of someone.  I entered the report# and then said Agent and waited.

"I got through on this number today by asking for AGENT after entering my report number! 1 866 853 0303 "