Capital One Online Chat Gone?

[Anonymous]

Is the Capital One 'online chat' feature gone? I've seen topics in the past eluding to the idea that they may be phasing it out? I was able to access maybe 6 months ago but recently I can't get the little chat bubble to display which allows you to initiate a chat.

I've tried multiple browsers and ensured there are no ad-blockers running.

Has anyone been able to access cap1 support chat recently?

[Anonymous]

This feature no longer shows up for my accounts either. Whenever I try to contact them, it refers me to the phone numbers.

[FireMedic1]

Seems its all animated after clicking "Need Help?" now.

[Anonymous]

@firemedic1 so it still shows for you? What browser are you using? How exactly did you get it to pop up?

I've tried many things but it just won't show..

[itsxluigi]

I had a hard time finding it too a month or so ago when I needed it. Honestly.... Twitter DMs. They replied within a few minutes and I was able to solve my issue that way.

[gorgon]

I've never seen the Cap1 chat option popup on mine.