@Anonymous wrote:
I called Synchrony last week to pay my bill and the lady informed me that I had never activated my new card they sent me months ago. I told her I misplaced it it's somewhere around the house. She asked me if I wanted a replacement card I said yes. Low and behold, the replacement card resulted in my acct being closed with all my 16 years of perfect credit history. I get a notification from Equifax a few days later that my score dropped 18pts because I closed the account which I didn't. The question is what can I do to recoup my points? I finally made it to the 800 club and this happened . Please help!
They switched to chipped cards in the last year, it can now be used at some gas stations! Mine was replaced during the change over, I am sure yours was too. They closed the old account and opened a new one with the history of the old account. However there was a day or two lag between the closure and opening of the new TL with the correct history. Im sure they will do the same for you.
I see that you are new here! Welcome aboard! There is a ton of great info and helpful people here!
