Charge-back solution? Need some insight for a Staples "special" returns process...

[Anonymous]

Basically, I had called in to cancel an order for an Intel®Desktop Processor that I placed. The customer service representative informed me to not worry, that the order was still in the initial "processing" stage and that no charge had actually been made on my credit card, and that she had canceled the order so that no further charges would be made to my credit card. About a week later I open my door and find the Intel®Desktop Processor that I had cancelled via phone...This is a ~$380.00 item that I am refusing to pay for. 

They told me that they are going to send a local staples driver to come pick my return item up within 5 business days (NOT providing any particular time or even day!). 4 days have already passed and I am getting more anxious that this route is not the proper way to go, especially since they could just send me a return shipping label that would have proper tracking and delivery confirmation.

I am wondering if I should speed up the returns process by intiating a chargeback with my credit card company which I used to pay for this particular item. I have never submitted a report for a chargeback before so I was wondering if any of you have any suggestions. Thank you.

[RobertEG]

Since the issue is one of billing on a credit card, you have access to the formal dispute procedure under the Fair Credit Billing Act, provided you file your dispute within 90 days of occurence of the billilng issue.

The FCBA has stringent requirements for handing of disputes, unlike disputes under the FCRA which dont involve any requirement to provide any supporting documentation by the crreditor.

Check out the FTC webpage for details on how to file a dispute under the FCBA.

That may be your most productive first avenue.

[Anonymous]

---

@RobertEG wrote:

Since the issue is one of billing on a credit card, you have access to the formal dispute procedure under the Fair Credit Billing Act, provided you file your dispute within 90 days of occurence of the billilng issue.

The FCBA has stringent requirements for handing of disputes, unlike disputes under the FCRA which dont involve any requirement to provide any supporting documentation by the crreditor.

Check out the FTC webpage for details on how to file a dispute under the FCBA.

That may be your most productive first avenue.

---

RobertEG:

Thanks for your helpful reply. I am wondering if the FCBA dispute filing process is the same as the online credit card website dispute submissions. Specifically for Chase credit cards, can I file the FCBA dispute via: My Accounts > Account Details > Dispute a Charge ? Anyone else have any experience with chargebacks? I received another email today from Staples informing me that I could return it to any local staples store... They keep avoiding my request to send me a pre-paid UPS shipping label - yet they are fine with trusting a "local staples driver" to come and pick up the processor within a 5-business day time frame?