Chase GoodWill Response. what does it mean?

[CreditDrama85]

i repeatedly send goodwill  letters to chase. usually i get a reply that says they cant alter correct information because it was compromise the integrity of the credit reporting system.

recently, i got a response that said.....my credit report has been updated to reflect the necessary changes. but it list the late payments in the letter as a reference for "accurate"

im confused: either i made matters worse and may have gotten a late payment or two added or the account was actually goodwilled in some way and chase sent/the representative that did the GW sent this letter as procedure to cover their a**.

what do you think guys? has this ever happened to anyone?

[BGMWPD320]

I am in the process of GWing Chase.  If you want a quick response you can send them a GW letter through their secured message system.  I got the same response that you said you have gotten "can't alter correct information because it would compromise the integrity of the credit reporting system". 

My main contention is, I didn't get my bill in the mail because I had recently moved.  The Chase rep also advised that I had not changed my address on my account in two years (I had overlooked updating my address on my Chase account).  I replied that my account now, after receiving her response, reflects my current address.  I hope it works!

[fishbjc]

Chase is a hard nut to crack.  Whether you move or not, you know you owe the bill.  I haven't heard of anyone getting gw from Chase. 

[BGMWPD320]

I knew I owed the bill, hence the reason it was paid in full, as soon as I realized I had missed a payment. 

[CreditDrama85]

lol, fishbjc--dont be so hard on him....or her haha

[BGMWPD320]

To update my GW, I received another message from Chase today, through their secured message system, stating that my one delinquency has been REMOVED!! 

"Dear XXXXXXX:

Thank you for your recent inquiry. It is important to us
that we promptly address your concerns regarding your
credit bureau report.

As a result of our investigation, we updated your account
information with Equifax, Experian, and Trans Union credit
services. The update will reflect that account ending 85
is open, current and in good standing and the delinquency
for January 2008 has been removed.

Until the credit bureaus update their records, during the
interim, if you need to provide verification that this
update has been requested, please provide the appropriate
party with a copy of this email.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

XXXXX
E-mail Customer Service Representative"

[oracles]

BG, can you tell me how did you do this on chase's website and to whom did you email this letter. thanks

[BGMWPD320]

You have to be logged into your Chase account to use the secured message system.  Then I just selected.....I can't remember which category I selected (you select from a drop down menu).  I just sent the message and received a message that they would forward my message on to the right department.  I am still excited!!!