Call and talk to someone else. Try calling and be nice when you call, until you get someone who will do it.
Starting Score: EQ-686 TU 703
Current Score: EQ-695 TU 713
Goal Score: EQ-800 TU 800
href="http://ficoforums.myfico.com/fico/board/message?board.id=FC&thread.id=1">Take the FICO Fitness Challenge