Closing Account

[Anonymous]

Thanks for the update.  I am still not 100% clear about when you first found out that the account had been deleted from your reports.  I am guessing that was between Nov 2016 and Feb 2016.  Here's your timeline thus far.... can you fill that last piece in?

2002       Opened the credit card with Cap One.  Used it off and on since.

Apr 2016.  Pulled all three reports.  The account appeared on all three and looked accurate.

Aug 2016.  Transferred all the debt on the card to your Discover card.

Dec 2016.  Last used the Cap One card.

   ???     Noticed that the Cap One account had been deleted completely from your reports.

Feb 2017.  Contacted Cap One about the deletion.  Cap One confirms that the account is open and that they are reporting it to the three credit bureaus.

======

Because you have lost your oldest account on your three reports, this is hurting your credit score.  The factor that is affected is "Age of Oldest Account." 

On the other hand, if you are not urgently concerned about it (in your initial post, you were thinking about closing the account) I would consider taking Dave's advice charging something small, and giving them another month or two. It may ultimately require some work on your end to get the account back on.

RobertEG may be able to guide you better through the legal mechanisms, but I am guessing there is no way to "dispute" it, since the account is not actually on the reports.  (Disputing is typically something you do to an account that IS appearing but is saying something untrue.)

I have had a problem like this in the past, and it involved a good bit of patient work on my end, with a lot of calls to the creditor.  It's possible that somehow they are reporting it but to the wrong name or SS number.

If this 15 year old account is substantially older than your other open accounts, then unfortunately you are going to need to do this.  Losing this account would be a bad thing for you.

If, on the other and, you have another open credit card that is almost as old (e.g. opened 13 years ago), then you may decide eventually not to spend too much effort on it.

[Anonymous]

---

@ACJ wrote:

I've been trying to get Capital 1 to report my credit status to the 3 C B. They have yet to report after 2 months . THis is my oldest account being 15 yr's old . But they will not report my zero balance on that account .  Would it impact my scores to close this acct  since it doesnt' report anyway ?

---

I had similar problem with my Capital One account that took 3 months to resolve last year.

I discovered early 2016 that my CO account that I opened in 1991 had stopped appearing on my EX report sometime between 1999 and 2013.    The CO account was still appearing on the TU and EQ - just not EX.

I started calling EX Customer Service and CO Customer Service in parallel.   Even called my legal service to find out what my options were.   (Lawyer was humored by the inquiry - said he had never heard of someone trying to get an account ON a CR before).

EX Customer Service did little besides send me the latest report and then told me that the creditor would have to resolve it (rather curtly).

CO Customer Services sent many requests (at my behest) over to the CO department that sends our account data to CRAs.    I always got a response back that said "We are reporting your account to all 3 CRAs, have a nice day."

I ended up writing a verbose letter to the CO CEO.  About a week later I got a response back from a person in the Executive Office of CO.   It took a few weeks to resolve but this person managed to get the CO 'CRA reporting department' to "submit a reinsertion request" 3 times over 3 weeks.   This finally got the CO account on my EX report.

It was very clear that the CO Customer Services people were trying their best to help but had no real ability to resolve the issue.

Getting the 25 year old account on my EX significanly improved my AAoA and resulted in an immediate 21 point boost to my FICO8 (778 to 799).

Good luck to you.

[Anonymous]

Beside my cap1 QS I have another Cap 1 I hardly use.  Maybe once every 2 months. It dropped off one of my reports.  I charged about $30 let it go to statement and poof it showed back up. Instant score raise.