Comcast Sneak Attack

[MidnightVoice]

---

@Anonymous wrote:

 Comcast sucks worse than ATT.

---

Cue my AT&T/Cingular rant about imqus 

[krielly]

I agree with others that you may be stuck with the inquiry, as this was a "new" account (in order to qualify for better service pricing)........that being said, i see absolutely NOTHING to lose by asking them to recode it to a soft...the worst they'll say is no...........and you are in no worse of a position. Good luck!

[Anonymous]

---

@takeshi74 wrote:

Credit is used by insurance companies as well to determine premiums.  HP's have a small impact that tapers off quickly and falls off in 2 years.  10 points IMO isn't worth worrying over.  Comcast did have permissible purpose indicated by the new deal and new service.  For a straight transfer without the deal an HP would have not been performed.

---

^^^^^ +1

Exactly.

[Anonymous]

I work for Comcast in Michigan.

This is completely normal, when you inquire about new service, it is always a HP.

We can bypass the credit check screen, but we can get in serious trouble for doing this in some cases.

Also, if you're moving house/ had a recent account with no debt, we can bypass it too.

Only other option is not giving them your SSN and then a refundable deposit is automatically applied.

It is worth it in my opinion, your SSN is not in their system and you get it back in full after 12 months.

ATT did this to me too, it seems like standard practice with companies like this, and why would you be surprised?

They want to make sure you're going to pay your bill. At least 30% of customers I see everyday have a 'past due' balance or have their services completely shut off.

HP's put a very small 'dink' in your credit score. It will be back to normal in another few months.

[Callandra]

It's not really disputable since you technically agreed to a new account (but yes, it was sneaky of them to do that; my guess is that the CSRs get something for new accounts) but I would still complain to the EO and say you just wanted to change your address and you were "tricked" into getting a new service. Maybe they'll remove it out of goodwill. 

[Anonymous]

I had a similar issue come up with Centrylink and I sent their office a certified letter requesting that they remove their hard inquiry because I did not authorize or know they were going to pull CR. In my case, I had a door to door salesman come to my door offering me a fantastic deal and then asked me to give my SSN#  to some guy over the phone for authorization. Um no. I immediatly pulled the plug. A few months later, I pulled my credit report and saw a hard Inquiry. I had no idea that a company could pull your report WITHOUT your SSN,  but apparently they can. Anyway, long story short, I asked them to remove the inquiry because I didn't know or authorize it and they did. Now mine might have worked, because I did not get the service, but it might work if you tell them you honestly didn't know they were going to do the HP. As long as you're honest, it doesn't hurt to ask IMHO.

[SOGGIE]

---

@Anonymous wrote:

we_can_help@cable.comcast.com

Coporate Email 

If you already had service and were just transfering with in the same community they should not have hit you with a hard inq. If your payment history has been good, it should have just been transfered with out the hard inq. They should have offered a deposit instead of a credit pull if need be. 

I would email the corporate office and inq if they can delete the inq as you, were not offered a deposit and not infomred of a credit pull. 

---

Fully agree. The credit inquiry was for a product change (service plan). They neglected to inform you that this would require a credit check and seek your approval for such.