I have been trying to contact the big 3 credit agencies to initiate credit freezes on each..
Have succeded in contacting + making online accounts with EQF and TU. Each had different but seemingly comprehensive processes for account setup, etc.
However, for Experian:
- I went through a couple levels of info gathering on their account creation website and was then told I could not continue.
- I was directed (only option given!) to contact them by regular or certified mail, detailing a laundry list of documentation that was required to be sent, including DOB, Address, utility bills, Govnt ID, SS#, etc..
- I tried multiple customer service phone #s, including some posted recently on this forum, and every call required me to first key in or vocalize my SS#. (Against my better judgement) I tried both manners of input several times on those multiple phone #s, was consistently cut off either before or after I finished my attempt at data input, saying that they were unable to "Get That"
Is there an organized effort by Experian to deny people easy access to an online account for the purpose of freezing or otherwise dealing with their Experian credit score? Or am I experiencing an aberation, glitch or failure in my own personal efforts?
Thank you
CruelSun
