Credit check total 7 day trail offer error

[Anonymous]

This happened today to me and thought it was just odd.

I went on creditchecktotal.com website to start another 7 day trail to basically see what my FICO 8 scores were and to see if the new cc's were reporting to all 3 CRA's.

1st attempt received this message error message:

I then thought that I should try a 2nd time and used another cc. Bam ! got the same error message.

Called the number and there was no mention of CCT just Experian. Then was bascially directed to Experian's website!

Sent an email to support to see if they could help.

I can however access the report from 10-12-18. Just not a new one.

Has anyone experienced this before? If so what was your outcome?

[Anonymous]

Update:

Today Nov 1st after 2 failed attempts to get a free trail and getting charged $2. I found out more about CCT.

I called 866-960-6943 - After a few minutes of waiting a rep came on the line and had indicated that he would transfer me to the membership department that handles CCT. I asked what department had I reached and he indicated - data monitoring and data breach.

He transferred me to this membership #:

866-541-6913 

Here the rep answered right away.

Asked for my 1st name and last

DOB

At first she accessed the account from my 1st - 2 free trails Sept/Oct.

That account showed online cancellations.

I indicated that this info was correct but I was inquirring about attempts made on Nov. 1st 2018.

At that point she asked for my SSN.

Immediatley she confirmed that 2 new charges at  $1 each but on her system they were pending. On my cc acct they are pending as well. She said," Since the service is no longer being offered those charges will not post."

I will keep an eye out and update.

Since I had her on the phone I asked her why I could not pull my report with the free trail.

At this point she says:

" The system is no longer accepting new accounts for reports," "You can no longer activate a new account"

I asked her why? And she stated:

"CCT will be decommissioned and that product will no longer be available."

I asked what if you have an old account and she said;

"old accounts will be forced migration to new membership products"

I then asked what products will be offered instead and thats when she indicated I need to go to www.experian.com to reveiw the new products.

Very interesting indeed!

I almost want to see if I can totally use a different browser and see if the system is really not allowing for new accounts. But at this point I may just go get either the myFico or Experain IdentityWorks Premium.

[Anonymous]

I was able to get a free trial about an hour ago. No issues. I use Chrome browser if that helps

[Anonymous]

Sounds like another YMMV case here, as someone above just confirmed the start of a new trial.

I'll be starting a new trial in about a week when my final inquiry becomes unscoreable and will report back if there is any issue doing executing it.

[Anonymous]

I got that same message a couple of weeks ago. I thought finally, the end of CCT so many others had reported, has arrived for me. A couple of days later I tried again & it was back to business as usual. What I suspect occurred:

I'd cancelled the previous trial early (10/23), online, at Day 7 (usually I wait until Day 9) so as not to forget. I suspect it was Day 9 or 10 (10/25 or 10/26) when I was denied access, and then Day 12 or 13 (10/28 or 10/29) when I was successful. 

I just this morning started a new trial without incident. 

[Caardvark]

I'd love to know if there is a recommended timeline to follow to avoid this. Does anyone know?

[Anonymous]

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@Caardvark wrote:

I'd love to know if there is a recommended timeline to follow to avoid this. Does anyone know?

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I've cancelled online on Day 9 many times without problem. This was a 1st for me. Cancelled via phone many times too, which also has the additional benefit of fresh EX scores on Days 8-10. YMMV.

[Anonymous]

Our OP did a very natural thing in calling customer support.  But it may be useful to regard this as a Teachable Moment for us all.  Namely...

Any time you are doing something credit related that is fully legal but is also exploiting a weakness in a company's products or promotions, it's better most of the time to "lie low" and not draw attention to what you are doing with a customer service rep.

This applies to tons of stuff: opening cards purely to get the bonus, opening bank accounts purely to get the bonus, exploiting the $1 trial at CCT with repeated use, exploiting a CU's Share Secure Loan product by using the SSL Technique pioneered on this forum... the list could go on for a while.

That doesn't mean you have to be paralyzed if you have questions -- just run them by people on an appropriate web forum (myFICO is one example but there are others, e.g. Doctor of Credit is especially good for bonus chasers) rather than alerting customer service about what you are doing.

[Anonymous]

Take this for what it's worth, I have been observing these type of threads for a while and the majority of the problems seems to have started to pop up mostly after the option to cancel online became available. Yes I'm aware that some have had no issues using online cancellation but those that do seems to be associated with it, perhaps some kinda of system glitch that we have not yet narrow down the cause.

I have not had any issues on my end, I have never used online cancellation, my routine has been the same every time I use it, call in the day after to cancel (takes 2-3 mins most times), enjoy refresh on 7th day and $1 trial after 9th day. Something to keep in mind.

[spiritcraft1]

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@Anonymous wrote:

Take this for what it's worth, I have been observing these type of threads for a while and the majority of the problems seems to have started to pop up mostly after the option to cancel online became available. Yes I'm aware that some have had no issues using online cancellation but those that do seems to be associated with it, perhaps some kinda of system glitch that we have not yet narrow down the cause.

I have not had any issues on my end, I have never used online cancellation, my routine has been the same every time I use it, call in the day after to cancel (takes 2-3 mins most times), enjoy refresh on 7th day and $1 trial after 9th day. Something to keep in mind.

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That is how it started for me, cancelling online.  Since, I have had zero luck.  I did get my 8 day pull and then after it expired... no successful log in.  I finally got to someone that sent a temp password and that did not work.  I also heard from two reps that CCT is going away.  That may just be their spiel to get people into  another program.

I finally joined creditworks...