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@Anonymous wrote:Ok we all know how the dispute process works we send the dispute in the CRA contacts the creditor, they pull up your information on their system and look at their computer screen, and the response is "yes CRA that is what our computer screen shows" now the CRA considers that as verified. Here is what I dont understand we are disputing what the creditor is reporting to the CRA as inaccurate , so when the CRA contacts the creditor and all they do is look at their computer screen of course its going to come back verified, because their system is incorrect. So here are my questions1. Does the CRA of the creditor have to provide me with the proof (some type of documentation) that the account is truly verified, or do they have the right to verify the TL info from what the creditor show on their computer screen?2. If if comes back as verified, do I have the right to request the documents from the dispute investigation? (something like another dispute requesting this information)not sure if what I am asking makes sense!!