You didn't make him feel bad TRUST ME!
These people have no feelings. you did the right thing by calling them, they take advantage of sooooooooooooooooo many people just they way they did you.
With me they took the WHOLE amount out of my account every stinking penny and my bounce protection.
I spoke with my bank and they said the CA told them I gave them authority to take that much (sneeky little ...nevermind), they did return all the money back to my account but there was not much I could do to them my attorney said, not even force them to delete the account, SHUCKS, I know.
That is bad when even an attormey won't even touch the case.
I really don't think there is anything legally you could do to them since they did return the extra money they took, now if they didn't that would be a different story then YES would would have had a case.