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EX portal redesign, not a fan

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bourgogne
Valued Contributor

EX portal redesign, not a fan

hello - have not checked my credit in a while and have not poked around much but 2 things I noticed is they hide/conceal the downgrade option and there is no way to display all 3 scores at once.  yes, a 1st world issue but irritating

080321 JDR 3B.JPG

Message 1 of 6
5 REPLIES 5
millionsofmiles
New Contributor

Re: EX portal redesign, not a fan

The changes are definitely a few steps backwards. When I see changes like this, I assume that someone was looking for job security going forward. Why change what isn't broken?

 

 

 

Message 2 of 6
millionsofmiles
New Contributor

Re: EX portal redesign, not a fan

Just got off the phone with (Mod cut - not here, please) working there. Two reps in a row swore up and down that not a thing was done to change the Experian.com website. Truly useless. 

Message 3 of 6
ccquest
Established Contributor

Re: EX portal redesign, not a fan

This change happened a few weeks ago, if you click "Reports & Scores" at the top (marked 1 in my screenshot) it takes you back to a similar page as what I recall before. Then if you click "Compare All" on the following page (marked 2 in my screenshot), it'll show you the details of all 3 side by side.

 

image.png

 

As far as hiding downgrade, hasn't it always been under the account/membership page under "Manage membership plan"? They've moved the position on the page a few times now, but I wouldn't call it hidden. The annoying part now is there's an extra step in there (also came about with the main page change).

as of 1/1/23
Current Cards:
Message 4 of 6
SouthJamaica
Mega Contributor

Re: EX portal redesign, not a fan


@bourgogne wrote:

hello - have not checked my credit in a while and have not poked around much but 2 things I noticed is they hide/conceal the downgrade option and there is no way to display all 3 scores at once.  yes, a 1st world issue but irritating

080321 JDR 3B.JPG


Before the redesign, when I was in "credit report" mode, it was slow loading my accounts, and often didn't load them at all. Now it's much more seamless. So for me it's an improvement.


Total revolving limits 569520 (505320 reporting) FICO 8: EQ 689 TU 684 EX 682




Message 5 of 6
SouthJamaica
Mega Contributor

Experian.com showing FICO 8 only

I hope I'm wrong about this, but it appears that the redesign of experian.com has included their dropping the FICO scores other than FICO 8. It used to show FICO 2 and 5 other scores based on EX data other than FICO 8. Now those scores seem to be gone.

 

Never mind, I found them. They're just hard to locate. One has to go all the way down on the "Scores" page, and the page loads sporadically.


Total revolving limits 569520 (505320 reporting) FICO 8: EQ 689 TU 684 EX 682




Message 6 of 6
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