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@pipeguy wrote:So its not just me? I was starting to be paranoid..... Guess misery loves company but I really don't take any comfort in the fact that Equifax is awful to all of their "customers". There is a function on most Abs's and online forums called "ignore", that's how I see Equifax now with the security lock, report as you will, I won't see it.
Their customers are NOT US. Their customers are CA's and businesses that pay big money for our info. We are just an annoyance they have to put up with since the FCRA came along and made them let us see our reports, be able to dispute, etc.
You are so right. I am an attorney who has been representing consumers in lawsuit against the credit bureaus, particularly Equifax, for years. We are not their customers. We are their inventory. They sell our information over and over again, never giving us a cent of the profit they make by, at best, selling our information or, at worst, ruining our good names. I have found that, for the majority of my clients, only a lawsuit will get Equifax's attention.
Actually if you look at the financials for the credit agencies (SEC filings, etc) you'll see that about 25% of their income comes from credit services such as selling scores to consumers, credit monitoring, etc. If you search some of my previous postings, you'll notice that I'm not a fan of how the "big brother" CRA's and FICO sell us out to any bidder.
I've also found that Equifax will respond (slowly) to BBB complaints some of the time.
@Anonymous wrote:I have found that, for the majority of my clients, only a lawsuit will get Equifax's attention.
I would like to see all of us bombard each of our state's Attorney General with letters reporting our dissatisfaction with Equifax, something like a class action all across the United States. Seriously! They are not going to change if we keep allowing their insolence. And, if there are other government agencies we can write letters to, please let us know -- and, lets be proactive in bringing this matter to light to achieve a positive result.